Technical Support Engineer- Messaging

A Global Financial firm is seeking a talented Technical Support Engineer. 

Responsibilities:
- Provide direct support to a large internal user base on a variety of communication channels
-  Support infrastructure components of Microsoft Exchange email (on-premise and Exchange Online/cloud-based), SharePoint, RightFax, Microsoft Teams, Veritas Enterprise Vault archiving, Proofpoint SMTP backbone Infra and more
- Manage related server and appliance infrastructure of the above products
- Interact with local and global team members, across other product teams and external vendors to understand and delivery industry best-of-breed collaboration and messaging solutions
- Plan and execute production environment changes to maintain the integrity of the plant
- Own day to day incident management from communication and technical standpoints, and follow up with root cause analysis / problem management closure
- Enhance the monitoring and maintenance toolsets using scripting and other automation tools
- Provide rotational weekend and on-call support


Required skills:
- 5+ years in collaboration and messaging related roles in a global organisation 
- Confident supporting global platforms across multiple geographies and time zones 
- Practical experience with formal change, incident and problem management processes
- Comfortable communicating with end users, global team members, and senior stakeholders such as business planning departments and IT management
- Solid knowledge of Active Directory concepts, Exchange and SMTP mail routing, enterprise mobile device management frameworks, Microsoft Teams
- Strong troubleshooting and problem-solving acumen
- Skilled with PowerShell scripting and other automation methodologies
- Able to self-manage priorities and proactively see tasks through to completion on a fast-changing landscape


Why should I apply:
- Highly diverse and inclusive team
- Exposure to global financial systems and compliance technologies
- Opportunity for high impact contribution to team
- Work under an internationally integrated organization (London HQ, Japan sub-structure)


Company Details: 
Headquartered in Tokyo with offices in Hong Kong, London, and New York, it is Japan's largest securities firm, employing approximately 26,000 staff worldwide and offering a full range of equity, fixed income, foreign exchange, and other investment products and services.

Working Hours: 08:40 – 17:40
Workstyle:  5 days in office.
Benefits: Social insurance, pension, transportation, etc.
Interview Process: 1-2 round