Operations Support Manager
Design and Build ·www.search-4.com.au
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We are currently partnering with an established and rapidly growing insurance building company to recruit an experienced Operational Support Manager.
This is an exciting opportunity for a highly organised and proactive leader to play a pivotal role in supporting office operations, improving processes, and ensuring exceptional delivery across multiple teams.
The Role:
This is an exciting opportunity for a highly organised and proactive leader to play a pivotal role in supporting office operations, improving processes, and ensuring exceptional delivery across multiple teams.
The Role:
- Oversee the day-to-day operations of the office, ensuring smooth and efficient business functioning.
- Manage office resources, facilities, systems, and administrative processes.
- Develop and implement operational policies, procedures, and best practices to improve efficiency and service delivery.
- Monitor business performance metrics and prepare operational reports for senior management.
- Coordinate internal departments to ensure effective communication and workflow management.
- Lead and develop the Customer Service team, driving performance, service excellence, and achievement of key KPIs.
- Manage escalated customer enquiries and complaints, ensuring positive outcomes and a high level of customer satisfaction.
- Support senior leadership with business planning, process improvement initiatives, and operational projects.
- Previous experience in an Office Manager, Operations Manager, Business Support Manager, or similar position.
- Experience within insurance building, construction, property restoration, trades services, or a related industry is highly desirable.
- Exceptional organisational and problem-solving abilities.
- Excellent stakeholder management and communication skills.
- A proactive approach with the ability to thrive in a fast-paced environment.
- Opportunity to join a growing organisation within the insurance building sector.
- Key leadership role with influence across the business.
- Supportive and collaborative company culture.
- Up to $125k + Super
- Monday to Friday, full time position
- St George area
- Progression opportunities as the business continues to expand.
Frequently asked questions
Who is hiring for the Operations Support Manager role?
Design and Build is hiring for the Operations Support Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Operations Support Manager job located?
The Operations Support Manager role with Design and Build is based in NSW - Sydney, NSW, AU.
What does the Operations Support Manager role pay?
Design and Build lists the Operations Support Manager role at AUD 100,000–130,000 per year.
Is the Operations Support Manager role full-time or contract?
This is a full time position at Design and Build.
What experience level is the Operations Support Manager role?
The Operations Support Manager position is aimed at mid-level candidates.
How do I apply for the Operations Support Manager role at Design and Build?
Apply directly on Design and Build's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.