Customer service - Biggest Telecom company in the US

Sutherland Global ·jobs.sutherlandglobal.com

Location Alexandria, Alexandria Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
Apply direct

Company Description:

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description:

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

  • 📞 Handling customer interactions with efficiency and empathy.
  • 🛠️ Providing tailored solutions to meet customer needs.
  • 🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Qualifications:

🚀 We’re Hiring Talented People! 🌟
Fresh Grads & Dropouts are welcome to apply! 🎓

🔑 What we’re looking for:

✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
✅ Strong skills in Customer Service & Customer Support 🤝
✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
 

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Customer service - Biggest Telecom company in the US role?
Sutherland Global is hiring for the Customer service - Biggest Telecom company in the US position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer service - Biggest Telecom company in the US job located?
The Customer service - Biggest Telecom company in the US role with Sutherland Global is based in Alexandria, US.
Is the Customer service - Biggest Telecom company in the US role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer service - Biggest Telecom company in the US role?
The Customer service - Biggest Telecom company in the US position is aimed at mid-level candidates.
How do I apply for the Customer service - Biggest Telecom company in the US role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct