Collections Officer

• Immediate start opportunity with a competitive hourly rate
• Take ownership of customer collections and repayment solutions
• Join a high-performing team in a fast-paced CBD environment

ROLE DETAILS

• $40 per hour + super
• Sydney CBD
• Immediate start
• Office-based role
• Minimum 1-month contract with potential to extend

ABOUT THE COMPANY

Join a leading Australian financial services organisation with a strong reputation for delivering customer-focused lending solutions. Operating in a fast-paced and collaborative environment, this business is committed to helping customers navigate financial challenges while maintaining exceptional service standards. You'll be joining a supportive team that values accountability, resilience and professional development.

ABOUT THE ROLE

This is a fantastic opportunity for an experienced Collections Officer to hit the ground running in a busy, high-volume environment. Reporting to the Collections Manager, you'll play a key role in supporting customers with overdue accounts, negotiating suitable repayment arrangements and contributing to overall collections performance. Working alongside an energetic and driven team, you'll be trusted to manage customer interactions with empathy and professionalism while achieving collection targets.

DUTIES

• Conduct outbound calls to recover overdue payments
• Negotiate and establish suitable repayment plans with customers
• Manage inbound enquiries from customers in arrears
• Send collections documentation and correspondence as required
• Maintain accurate customer records and account notes
• Investigate account information and assist with skip tracing activities where required
• Build positive customer relationships while achieving collection outcomes
• Work efficiently in a fast-paced, high-volume environment

SKILLS & EXPERIENCE

• Previous collections experience within a financial services or related environment
• Strong negotiation, communication and conflict-resolution skills
• Ability to manage high call volumes and work to targets
• Excellent attention to detail and administrative skills
• Strong problem-solving abilities and customer-focused approach
• Skip tracing experience highly regarded but not essential
• Ability to learn quickly and adapt to changing priorities

BENEFITS

• Competitive hourly rate of $35-$40 per hour + super
• Immediate start opportunity
• Convenient Sydney CBD location
• Gain experience with a well-established financial services organisation
• Collaborative and supportive team environment
• Potential contract extension for strong performers

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.