Inside Sales Specialist

Department: Sales | Classification: Full-Time | Reports To: Sales Manager

Position Summary

We are seeking a detail-oriented and driven Inside Sales Specialist to join our manufacturing sales team. In this role, you will serve as a critical link between customers, outside sales representatives, and internal operations managing the full quote-to-order lifecycle with accuracy, urgency, and professionalism. The ideal candidate brings hands-on experience in a manufacturing environment and a solid understanding of pricing fundamentals including margin and markup.

Key Responsibilities

Quoting & Order Management

• Handle inbound quote requests received via phone and email promptly and accurately.
• Prepare, review, and issue customer quotations in alignment with pricing strategies, factoring in both margin and markup.
• Process customer purchase orders, ensuring accuracy in pricing, part numbers, lead times, and shipping details.
• Perform timely follow-up on open quotes to drive conversions and maintain customer engagement.

Purchase Order & Supplier Follow-Up

• Issue and manage purchase orders to suppliers and internal production teams as required.
• Follow up with vendors and internal stakeholders to confirm order acknowledgments, delivery schedules, and any changes.
• Proactively communicate delays or discrepancies to customers and outside sales before they become issues.

Order Tracking & Logistics Coordination

• Monitor and track open orders from placement through delivery, ensuring on-time fulfillment.
• Provide customers with shipment updates, tracking numbers, and estimated delivery information.
• Identify and escalate potential shipping or fulfillment issues in a timely manner.

Customer & Team Communication

• Serve as a primary point of contact for inbound customer inquiries, maintaining a professional and responsive communication standard.
• Collaborate closely with outside sales representatives to support their accounts, relay key customer information, and ensure seamless handoffs.
• Coordinate with internal departments including production, shipping, and purchasing to resolve order-related questions and issues.
• Maintain thorough and accurate records of all customer interactions, quotes, and orders in the CRM or ERP system.

Qualifications

Required

• 2 years of inside sales, customer service, or order management experience in a manufacturing or industrial environment.
• Demonstrated understanding of margin vs. markup pricing concepts and their application in quoting.
• Exceptional attention to detail able to manage multiple open orders and quotes simultaneously without errors.
• Strong written and verbal communication skills with a customer-first mindset.
• Proficiency with ERP or CRM systems, and Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work independently, prioritize workload, and meet deadlines in a fast-paced environment.

Preferred

• Experience supporting outside sales teams in a team-selling environment.
• Familiarity with manufacturing lead times, BOM structures, or technical product specifications.
• Background in reading and interpreting purchase orders, RFQs, and commercial terms.

What We Offer

• Competitive base salary with performance incentive opportunities.
• Comprehensive benefits package including health, dental, and vision.
• Collaborative team environment with direct visibility into business impact.
• Opportunity for growth within a stable, established manufacturing organization.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.