R&D Digital Tools and Automation Specialist

Overview

Client is seeking an R&D Enterprise Tools Operations Specialist to support digital tools, business applications, process improvement, automation, and operational services across a global R&D environment. This role supports critical system requests, helps scientists and engineers work more efficiently, and identifies opportunities to streamline and automate administrative processes.

Core Responsibilities

• Execute R&D system requests using knowledge of business systems, data, and compliance-driven processes.
• Provide timely, professional support for R&D operational issues and system problems.
• Serve as a subject matter expert for one or more complex R&D business applications.
• Develop expertise in R&D processes such as records management, lab data, and change requests.
• Support global scientists and engineers by improving tool usage, operational workflows, and request execution.
• Identify manual process steps and recommend opportunities for digitization, automation, and improvement.
• Apply or help develop automation and AI tools to reduce administrative workload.
• Maintain data integrity and support audit readiness, data retrieval, and regulated R&D process compliance.
• Collaborate with a global centralized expert support team to deliver consistent service excellence.

Essential Qualifications, Skills, and Technologies

• Bachelor's degree, preferably in a technical, scientific, or business discipline.
• 3-5 years of professional experience in operations, technical support, system administration, or equivalent academic experience.
• Experience supporting enterprise business applications, such as Electronic Document Management Systems, Learning Management Systems, or Project Management tools.
• Strong technical aptitude with the ability to quickly learn new software, systems, and business processes.
• Experience or education related to data structures, databases, automation, scripting, AI prompt engineering, or AI agent development.
• Ability to complete complex, detail-oriented tasks accurately and efficiently.
• Strong written and verbal English communication skills.
• Ability to follow established processes in a regulated R&D environment.

Preferred Skills or Experience

• Degree in Software Engineering, IT, Computer Programming, or Computer Science.
• Experience with SAP.
• Experience with Cornerstone.
• Experience with Google Suite.
• Experience with Office Suite.
• Experience supporting records management, lab data, change requests, or other R&D operational processes.
• Experience identifying automation opportunities or supporting AI-enabled process improvement.

Work Details

• Onsite position

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.