Program Manager, Sales Operations

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What You Get To Do In This Role

• The Program Manager, Sales Operations is responsible for targeting improvements and managing initiatives/projects for various systems, tools, and processes. These efforts support sales, traffic, research, finance and marketing users across our division.
• Partner with cross-functional stakeholders to identify and prioritize opportunities to automate content
• Lead and manage sales ordering process to close the business transaction
• Manage and oversee the lifecycle for content automation including deployment and ongoing improvements
• Lead strategic and operational efficiency projects, communicating proposals and updates to senior leadership
• Work closely with CRM team in Sales Operations and IT to develop/enhance tools and applications per business requirements
• Document various processes for Sales Operations and enablement the processes to Sales Team
• Provide input and put forth ideas for sales processes’ design and improvements
• Advocate the values of the content and platform with end users and stakeholders

Requirements

• Experience in an international sales organization supporting a Japanese Sales team for a US/European HQ company.
• Fluent in English and Japanese languages
• Experience and comfortable working across multiple time zones and with a globally dispersed team
• Strong business / commercial acumen with excellent communication skills - verbal and written coupled with the ability of developing and maintaining trusted relationships with Sales teams
• Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
• Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
• 5+ years of experience in a, finance, deal desk, contracts, sales operations, or revenue role; Software / SaaS experience required
• BS or MBA Business Administration; CPA or CMA certificate preferred but not required
• Understanding of revenue recognition principles and US GAAP
• Have experience of working in an international environment and have affinity of customer buying practices as exercised
• A thorough understanding of the sales process and the ability to navigate and progress long, complex sales cycles
• Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
• Flexible to work extended hours during peak periods
• Occasional travel may be required