Customer Success Specialist

PRA ·www.pra.com.au

Location Brisbane, QLD, Australia
Work type Remote
Type Full time
Level Mid
Source Shazamme
IT
Apply direct
  • $80,000 + super
  • Fully Remote 
  • Genuine career development and professional growth
Are you passionate about delivering outstanding customer experiences? Do you want to play a key role in a fast-growing software business? An exciting Australian SaaS company is seeking a Customer Success Specialist to join their expanding team.

About the Role
  • Deliver pre and post sales technical support via live chat, email, phone and video
  • Diagnose and resolve customer issues using remote troubleshooting tools
  • Provide specialist product advice and manage customer complaints through to resolution
  • Build and maintain ticketing documentation and knowledge base articles
  • Confidently demo the platform to existing customers and new opportunities (training provided)
About You
  • 2-3+ years' experience in a customer-facing role, ideally within SaaS
  • Strong attention to detail and a genuine problem-solving instinct
  • Excellent written and verbal communication skills
  • Advanced computer literacy and confidence navigating digital tools and systems
  • A proactive, independent approach – you're comfortable owning the support space
How to apply

If this sounds like you, please APPLY NOW or contact Nigel Baker for more information, nigel.baker@pra.com.au

Frequently asked questions

Who is hiring for the Customer Success Specialist role?
PRA is hiring for the Customer Success Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Success Specialist job located?
The Customer Success Specialist role with PRA is based in Brisbane, QLD, AU. The role is remote-friendly.
Is the Customer Success Specialist role remote?
Yes — the Customer Success Specialist position at PRA is remote. Candidates based in AU are preferred.
Is the Customer Success Specialist role full-time or contract?
This is a full time position at PRA.
What experience level is the Customer Success Specialist role?
The Customer Success Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Success Specialist role at PRA?
Apply directly on PRA's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct