Customer Service Team Leader
Public Sector People ·www.search-4.com.au
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Customer Service Team Leader
Local Council
Location: Inner western suburbs
Hours: 38 hours per week
Duration: ASAP – 1 December 2026
Rate: $61.53 per hour + super
We are looking for an experienced Customer Service Team Leader to join a local council in Melbourne’s inner western suburbs on a temporary contract.
This is a great opportunity for someone who enjoys leading a customer-focused team, solving complex enquiries and making sure the day-to-day customer service operation runs smoothly.
About the role:
Working closely with the broader organisation, you will lead the daily operations of the Customer Service team and help deliver a positive, consistent experience for the community across a range of communication channels.
Your responsibilities:
Local Council
Location: Inner western suburbs
Hours: 38 hours per week
Duration: ASAP – 1 December 2026
Rate: $61.53 per hour + super
We are looking for an experienced Customer Service Team Leader to join a local council in Melbourne’s inner western suburbs on a temporary contract.
This is a great opportunity for someone who enjoys leading a customer-focused team, solving complex enquiries and making sure the day-to-day customer service operation runs smoothly.
About the role:
Working closely with the broader organisation, you will lead the daily operations of the Customer Service team and help deliver a positive, consistent experience for the community across a range of communication channels.
Your responsibilities:
- Supervising Customer Service Officers and overseeing daily service delivery, including service levels, staffing, cashiering functions and distribution of information.
- Providing guidance and support to the team, including resolving complex customer enquiries and complaints where required.
- Coordinating and managing team rosters to ensure appropriate staffing levels and smooth service delivery.
- Working collaboratively with internal stakeholders to improve communication and the end-to-end customer experience.
- Supporting a customer-focused culture and ensuring enquiries are resolved efficiently and in line with Council policies, procedures and standards.
- Previous experience leading or supervising a customer service team.
- Local government experience is highly desirable.
- Strong verbal and written communication skills, with the ability to engage confidently with a range of stakeholders.
- Strong problem-solving skills and the ability to investigate and resolve customer issues using policies and procedures.
- A solid understanding of customer service principles, service request systems and complaint management processes.
- The ability to remain calm, solutions-focused and customer-focused when managing complex enquiries.
Frequently asked questions
Who is hiring for the Customer Service Team Leader role?
Public Sector People is hiring for the Customer Service Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Team Leader job located?
The Customer Service Team Leader role with Public Sector People is based in VIC - Melbourne, VIC, AU.
What does the Customer Service Team Leader role pay?
Public Sector People lists the Customer Service Team Leader role at AUD 61–68 per hour.
Is the Customer Service Team Leader role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Customer Service Team Leader role?
The Customer Service Team Leader position is aimed at mid-level candidates.
How do I apply for the Customer Service Team Leader role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.