UX Manager

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Information Technology sector to hire a UX Manager. This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview

Lead the UX function and drive user-centred design practices across digital products, ensuring exceptional user experiences and design excellence.

Oversee the evolution and governance of the organisation's Design System to deliver consistency, scalability, accessibility, and efficiency across platforms.

Key Responsibilities

• Lead and mentor UX designers, fostering a high-performance and collaborative design culture.
• Manage UX resources, priorities, and project delivery across multiple initiatives.
• Oversee UX projects from discovery, research, wireframing, prototyping, testing, and validation through delivery.
• Ensure design quality, accessibility, implementation consistency, and adherence to UX and Design System standards across products.
• Drive user research, usability testing, and data-informed design improvements.
• Partner with Product Managers, Developers, QA teams, and business stakeholders to prioritise and deliver customer-focused solutions.
• Own and govern the Design System, including standards, components, design tokens, accessibility, documentation, and adoption.
• Define and manage the Design System roadmap to improve scalability, efficiency, and cross-platform consistency.
• Establish governance, review, and quality assurance processes for UX and Design System adoption across products.
• Define UX standards and acceptance criteria for accessibility, responsive behaviour, content handling, and Design System implementation quality.
• Lead design reviews and facilitate alignment across UX, business, product, technology, and stakeholder groups.
• Ensure Design System decisions, standards, and implementation guidance are documented, communicated, and traceable across teams.
• Drive Design System adoption through documentation, training, stakeholder engagement, and knowledge sharing.
• Continuously improve UX practices, Design System adoption, and delivery effectiveness.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Computer Science or a related discipline is preferred.
• Minimum 5 years of experience leading, mentoring, or managing UX/UI teams.
• Minimum 8 years of experience in UX/UI, Product Design, or Digital Experience Design.
• Strong portfolio demonstrating end-to-end product design, UX thinking, research, and design leadership.
• Proven experience establishing, maintaining, or governing a Design System, including design tokens, component libraries, accessibility standards, and documentation.

Technical / Functional Expertise

• Strong knowledge of user-centred design methodologies, Design Thinking, information architecture, interaction design, usability testing, and accessibility.
• Expertise in Design System governance, adoption, and continuous improvement.
• Experience defining and implementing design standards, governance processes, and quality assurance frameworks.
• Proficiency in Figma, FigJam, AI-assisted design tools, prototyping tools, and design collaboration platforms.
• Strong understanding of responsive design, accessibility compliance, content handling, and scalable design processes.
• Experience balancing user requirements, business objectives, technical constraints, and regulatory considerations across digital products.

Soft Skills & Leadership Competencies

• Strong leadership and team development capabilities.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong communication, facilitation, and presentation skills.
• Ability to influence decision-making across business, product, and technology stakeholders.
• Strong analytical thinking and problem-solving abilities.
• Detail-oriented with a strong focus on design quality and user experience excellence.
• Ability to manage multiple initiatives within fast-paced environments.
• Continuous improvement mindset with a passion for design innovation and user advocacy.