Senior Operations Site Lead

Senior Operations Site Lead (Onsite | San Francisco, CA)

We are partnering with a high-growth, tech-forward organization to hire a Senior Operations Site Lead to lead onsite workforce operations across the Bay Area. This is a highly visible, hands-on role responsible for driving operational excellence, strengthening processes, and elevating the employee experience at scale. 

This position is a backfill for a promoted leader and comes with urgency. The team is seeking a more senior, process-oriented professional who can move the function from a reactive support model to a proactive, solutions-driven operation. 

What You Will Do

• Lead day-to-day onsite workforce operations across multiple Bay Area locations  
• Serve as the primary escalation point for employee relations, HR, payroll, and operational issues  
• Manage and guide a small onsite team (approximately 3 - 7 representatives), driving accountability and performance  
• Build, implement, and continuously refine SOPs, KPIs, and workforce health metrics (e.g., attrition, attendance)  
• Partner closely with client stakeholders, ensuring strong communication and service delivery  
• Oversee onboarding, orientation, and employee readiness from day one  
• Identify risks, trends, and operational gaps, and proactively resolve issues before escalation  
• Travel regularly to regional sites and occasionally to other locations as needed  

What We Are Looking For 

• 5+ years of experience in operations, HR, workforce management, or employee experience  
• Experience supporting large, onsite workforces (50+ employees) in fast-paced, high-volume environments  
• Strong judgment and professionalism in handling sensitive employee and client situations  
• Proven ability to build and improve processes, with a highly proactive mindset  
• Experience managing or mentoring team members (directly or indirectly)  
• Background in staffing, field HR, or multi-site environments (e.g., logistics, retail, hospitality, manufacturing) strongly preferred  
• Comfortable working in dynamic, high-growth environments, ideally with exposure to tech-driven or innovative industries  
• Tech-savvy, with strong systems and Excel skills; interest in leveraging tools and automation to improve operations is a plus  

Why This Opportunity 

• Opportunity to take ownership of a critical, high-impact function and build scalable processes  
• Exposure to innovative, high-growth environments, including advanced technology sectors  
• High visibility with leadership and direct impact on client success  
• Strong potential for growth as the organization continues to scale  

Role Details

• Location: San Francisco, CA (onsite with regular regional travel)  
• Schedule: Monday - Friday  
• Compensation: $95,000 - $125,000 base salary  

This is an opportunity for someone who thrives in fast-paced environments, takes ownership, and is motivated to build, improve, and lead from the front. 

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