CRM Support Officer

Davidson ·www.davidsonwp.com

Location Brisbane CBD, Queensland, Australia
Salary AUD 50 - 60 / hour
Type Full time
Level Mid
Source Shazamme
Technology
Apply direct
  • Initial 6 month contract
  • Hyrbid working in Brisbane CBD (interstate candidates will not be considered, unless relocating)
  • ASAP start
  • Previous Government experience highly desirable


The Opportunity

Join a Queensland Government environment in a hands-on CRM support role focused on the effective operation and ongoing improvement of Salesforce. Working alongside a Senior CRM Officer, you’ll support users, coordinate requests, maintain documentation and help improve CRM processes, governance and service delivery.

About the Role

This role will see you provide day-to-day support and coordination across the organisation’s CRM environment, with a strong focus on responsive stakeholder service.

  • Act as the first point of contact for CRM enquiries and support requests.
  • Triage, track and coordinate CRM requests through to resolution.
  • Support users to maximise existing CRM functionality and identify business needs.
  • Maintain request registers, procedures, governance records and operational documentation.
  • Assist with CRM testing, releases, reporting and continuous process improvement.
  • Support user adoption through guidance, communication and knowledge sharing.


About You

You’ll be a customer-focused support professional who is comfortable working with business systems, managing competing requests and engaging with both technical and non-technical stakeholders.

  • Experience supporting Salesforce, Dynamics 365 or another enterprise CRM/business system.
  • Strong customer service and stakeholder engagement skills.
  • Excellent organisation, coordination and attention to detail.
  • Clear written and verbal communication skills.
  • Experience with Microsoft 365 and an ability to quickly learn business technology solutions.
  • Understanding of information management, governance and compliance; government experience is highly regarded.


The Benefits

This is a strong opportunity for someone looking to build further CRM and Salesforce experience within a government environment.

  • Hands-on exposure to an enterprise Salesforce environment.
  • Opportunity to contribute to CRM process and service improvements.
  • Work across support, governance, reporting and stakeholder engagement.
  • Hybrid working in Brisbane CBD
  • Initial 6 month contract, with scope to extend


How to Apply

Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact Nina Magill on nina.magill@davidsonwp.com, quoting reference JN -092026-44387. To learn more about Davidson, visit davidsonwp.com.

Frequently asked questions

Who is hiring for the CRM Support Officer role?
Davidson is hiring for the CRM Support Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the CRM Support Officer job located?
The CRM Support Officer role with Davidson is based in Brisbane CBD, QLD, AU.
What does the CRM Support Officer role pay?
Davidson lists the CRM Support Officer role at AUD 50–60 per hour.
Is the CRM Support Officer role full-time or contract?
This is a full time position at Davidson.
What experience level is the CRM Support Officer role?
The CRM Support Officer position is aimed at mid-level candidates.
How do I apply for the CRM Support Officer role at Davidson?
Apply directly on Davidson's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct