Call Centre Customer Service Consultant

Temporary Contract | Balcatta, WA | Full-Time & Part-Time Opportunities

Looking for a customer service role where you can build valuable skills, make a real impact, and join a supportive team?

A leading WA essential services organisation is seeking motivated and customer-focused Call Centre Customer Service Consultants to join its busy contact centre. This is a fantastic opportunity to develop your communication, problem-solving, and customer service skills while working for an organisation that supports the local community every day.

Your responsibilities will include:

• Managing billing and account enquiries
• Assisting customers with payment support and payment arrangements
• Responding to service-related enquiries
• Resolving customer issues and providing practical solutions
• Supporting customers with empathy and professionalism
• Delivering an outstanding customer experience

This is a fast-paced environment where no two days are the same. You'll receive comprehensive training and ongoing support to help you succeed.
About You We're looking for people who:

• Have previous Australian customer service, contact centre, administration or retail experience
• Possess strong communication and interpersonal skills
• Enjoy helping customers and solving problems
• Remain calm and professional in challenging situations
• Take pride in delivering exceptional customer service
• Applicants must have valid Australian working rights.

What's on Offer?

• Up to $45.88 per hour
• Comprehensive paid training and onboarding
• Ongoing coaching and development
• Valuable experience with a large and respected WA organisation

Working Hours

• Full-Time: 38 hours per week
• Part-Time: 25 hours per week
• Shifts rostered between 7:00am and 7:00pm, Monday to Friday
• Flexibility across rostered hours is required
• Part-time employees must be available full-time during the initial 6-week paid training program

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.