Collections Officer

People2People AU SF ·www.people2people.com.au

Location Sydney, NSW, Australia
Salary AUD 100,000 / year
Type Full time
Level Mid
Source Shazamme
Accounting & Finance
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We are partnering with a well-established financial services organisation seeking a customer-focused professional to join their Collections team. This team plays a vital role in supporting customers experiencing financial difficulty, helping them navigate complex situations while delivering fair and sustainable outcomes.
This position is ideal for someone who combines strong relationship-building skills with empathy, resilience, and a solutions-focused mindset. You'll be engaging with customers during sensitive circumstances, requiring the ability to ask thoughtful questions, actively listen, and communicate effectively to achieve positive outcomes.
Key Responsibilities
  • Engage with customers experiencing financial hardship to understand their circumstances and identify appropriate support solutions
  • Build and maintain positive customer relationships through empathetic and professional communication
  • Negotiate and manage payment arrangements in accordance with internal policies and regulatory requirements
  • Maintain accurate and detailed records of customer interactions, agreements, and case progress
  • Work collaboratively with internal stakeholders to support customer outcomes and improve collection strategies
  • Prepare reports and provide updates on portfolio performance, customer feedback, and case activity
  • Ensure all customer interactions are handled fairly and in line with relevant industry and compliance standards.
Skills & Experience
  • Collections experience in hardships or financial services
  • Strong communication and interpersonal skills, with the confidence to manage challenging conversations while demonstrating empathy
  • Excellent problem-solving, negotiation, and decision-making abilities
  • High attention to detail with strong organisational and administrative skills
  • Ability to work autonomously and collaborate effectively within a team environment
  • Sound understanding of hardship assistance, collections processes, and relevant regulatory obligations
  • A customer-centric approach with excellent time management and prioritisation skills.
Benefits
  • Hybrid WFH
  • Additional leave
  • Bonus

Frequently asked questions

Who is hiring for the Collections Officer role?
People2People AU SF is hiring for the Collections Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Collections Officer job located?
The Collections Officer role with People2People AU SF is based in Sydney, NSW, AU.
What does the Collections Officer role pay?
People2People AU SF lists the Collections Officer role at up to AUD 100,000 per year.
Is the Collections Officer role full-time or contract?
This is a full time position at People2People AU SF.
What experience level is the Collections Officer role?
The Collections Officer position is aimed at mid-level candidates.
How do I apply for the Collections Officer role at People2People AU SF?
Apply directly on People2People AU SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct