IT Service Desk Analyst - Level 2
Profusion Group ·www.profusiongroup.com
Apply direct- IT Service Desk Analyst Level 2
- 12+ month min contract
- Leading finance and banking organization
- Collaborative, high-performing culture
- WFH 2 days per week
Company Overview
Profusion is working with a leading financial services client who are seeking a motivated Level 2 IT Service Desk Analyst to join their high performing and close-knit team.
Role Overview
In this role you'll provide Level 2 support covering escalated support for the internal business, in an ITIL framework. You will provide excellent customer service and technical expertise.
This will include but not limited to:
- End-user support
- Ability to prioritize urgent tickets
- Voice & Video Conferencing support
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders
- Minimum 5 years in IT Desktop Support in a corporate environment
- A strong customer service focus
- ITIL experience.
- ServiceNow ticketing system experience.
- University Degree inc Windows and Networking subjects
- Windows 10/11, Windows Server OS, MS Office suite (2016 – 365),
- Microsoft 365 & Microsoft Teams
- Voice and Video Conferencing support (MS Teams & Creston Hardware)
- Citrix XenApp (Virtual Desktop) & Citrix Gateway (VPN)
- Remote Desktop support
- IT Asset Management (Hardware & Software)
- User/Account administration
- Network infrastructure including routers, switches, firewalls and UPS units
- Mobile Device Management (MDM) administration
- Security (Web and Email)
- Deployment – software management (SCCM & InTune)
- Microsoft SharePoint & Viva Engage
- Microsoft 365 Administration including Teams
This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.
Benefits includes:
- Professional working environment
- Modern offices near to major CBD train station hub
- Competitive daily rate
Profusion respect people, value diversity and are committed to equality.
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
Frequently asked questions
Who is hiring for the IT Service Desk Analyst - Level 2 role?
Profusion Group is hiring for the IT Service Desk Analyst - Level 2 position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Service Desk Analyst - Level 2 job located?
The IT Service Desk Analyst - Level 2 role with Profusion Group is based in Melbourne, VIC, AU. The role is remote-friendly.
Is the IT Service Desk Analyst - Level 2 role remote?
Yes — the IT Service Desk Analyst - Level 2 position at Profusion Group is remote. Candidates based in AU are preferred.
What does the IT Service Desk Analyst - Level 2 role pay?
Profusion Group lists the IT Service Desk Analyst - Level 2 role at AUD 400–450 per month.
Is the IT Service Desk Analyst - Level 2 role full-time or contract?
This is a full time position at Profusion Group.
What experience level is the IT Service Desk Analyst - Level 2 role?
The IT Service Desk Analyst - Level 2 position is aimed at mid-level candidates.
How do I apply for the IT Service Desk Analyst - Level 2 role at Profusion Group?
Apply directly on Profusion Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.