Admin and Office Support - Disability Sector

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.  We have multiple vacancies across WA and this is a great opportunity for an experienced Admin and Office Support Officer to join this busy team for a long-term temporary assignment until the end of December 2026. 

About the role:
 

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act. 
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support. 
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services. 
• Managing the team shared email inbox, appointments and telephone enquiries. 
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants. 
• Undertaking research and investigation activities and preparing associated reports and correspondence. 
• Undertaking a range of data entry activities and ensuring follow up is completed. 
• Receiving and recording complaints and other feedback in the Agency Business systems. 

About you:

• You will have previous experience working in a reception or face to face customer service environment
• You will have ability to work in a team
• You will have strong communication and customer service skills
• You will have ability to manage conflict and difficult/sensitive conversations
• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
• You will have ability to use initiative and work independently
• You will have ability to learn new systems and processes

Benefits:

• ASAP Start (pending Federal Police Clearance)
• Temporary casual assignment until 31st Dec 2026
• Full time hours Monday to Friday
• $37.36 per hour + Super
• Locations: Pialba QLD

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.

Please click ‘APPLY” to upload your details and resume to be considered for this role.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.


You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.