ASO3 Desktop Support Technician

ASO3 Desktop Support Technician
 

• Join a team committed to innovation, service excellence and impact.
• Work with diverse technologies in a dynamic ICT environment.
• Grow your IT career while supporting critical policing technology.

About the Company
The Information Systems and Technology (IS&T) Service supports the frontline policing and corporate operations of SAPOL through the provision of ICT infrastructure and communication platforms, operational software applications, and support services. The Service is responsible for driving the ongoing evolution of ICT capability across SAPOL, through the delivery of high-quality ICT change programs. The Service is structured across four core pillars: Strategy, Innovation and Engagement; Program Delivery; Operational Services; and Security and Assurance. The Service extends from traditional ICT services to encompass a specialist radio and technology capability, including laser and radar calibration services.

The Customer Service Branch is part of the Operational Services stream and provides a range of services to assist all SAPOL staff effectively undertake their role. The Branch provides an efficient customer interface, ensuring users problems are resolved, or assigned to the appropriate area within IS&T for resolution. The Branch provides equipment such as computers, radios and other devices for SAPOL. The Branch provides support to users of operational applications and technology.


Role Overview
The Desktop Support Technician is responsible for contributing to the provision, installation and support of hardware and software relating to end user devices including desktop and laptop computers, peripherals, licensed applications and mobile devices. The Desktop Support Technician works closely with other team members to provide a quality IS&T service to SAPOL.


Essential Requirements

• Demonstrated experience supporting and maintaining desktop hardware, software, peripheral devices and associated end-user technologies.
• Proven ability to learn, adapt to and apply new technologies and technical concepts in a changing ICT environment.
• Sound knowledge of ITIL and/or SDLC principles, with practical experience working within service management and system support environments.
• Well-developed communication and interpersonal skills, including the ability to explain technical concepts to diverse audiences, establish rapport and deliver customer-focused outcomes.

Special Conditions

• The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
• The incumbent may be assigned to other duties at this remuneration level or equivalent.
• Some out of hours work and intra/interstate travel may be required.
• The incumbent is required to participate in SAPOL’s iEngage program.

Ongoing, fulltime vacancy

Salary
ASO3 - $74,095 - $78,694 per annum.

For more information please contact:
Regan Fathers
0468 078 745
Regan.fathers@harrisonmcmillan.com.au

Applicants must submit a covering letter addressing the essential minimum requirements of the role outlined in the Position Information Document, a current resume and the contact information of three referees including your current line manager.
Applicants external to SAPOL must complete an RF2099 Pre-Employment Declaration Form and submit this with their application.

South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.

Applications close: 04/08/2026 at 5:00PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss flexible working arrangements for this role.