Customer Service & Sales Support Officer

Customer Service Officer
Location: Alexandria. NSW
Salary: $75,000 - $85,000 + Super

About the Company

Join a highly respected and growing leader within the manufacturing sector, recognised for delivering quality products and exceptional service across Australia and New Zealand.
With a strong reputation built on trust, innovation and customer commitment, this organisation values its people and provides a supportive environment where employees can grow and make a real impact.

Based in a modern office environment in Alexandria, you’ll enjoy excellent workplace facilities, onsite parking, premium coffee, and a convenient café located next door.
About the RoleThis is an exciting opportunity for a customer-focused professional to join a collaborative Operations team as a Customer Service Officer.
Reporting to the Operations Manager, you’ll play a key role in supporting customers across Australia and New Zealand, managing the complete customer journey from order placement through to delivery.

This varied role will see you working closely with customers and internal teams including Sales, Logistics, Finance and Operations to ensure smooth processes and outstanding service outcomes.
Perfect for someone who enjoys variety, problem-solving and building strong relationships, no two days will be the same.

Key Responsibilities

• Process customer orders accurately using SAP and internal systems
• Manage customer enquiries via phone and email, providing timely and professional support
• Coordinate freight bookings, deliveries and customer updates
• Manage backorders and proactively communicate with customers
• Prepare customer documentation including proof of delivery and packing lists
• Support inventory management, stock transfers and production administration
• Assist with export documentation and logistics coordination
• Maintain accurate customer and order records within SAP
• Collaborate with Sales, Logistics, Finance and Operations teams
• Identify opportunities to improve processes and enhance customer experience

About You

You’ll be a customer focused and organised professional who enjoys working in a fast-paced environment. You will bring:

• Previous experience in Customer Service, Sales Support, Order Processing or Administration
• Strong communication skills with the ability to build positive relationships
• Excellent attention to detail and strong organisational skills
• A proactive, solutions-focused mindset
• Ability to manage multiple priorities while maintaining accuracy
• Intermediate Microsoft Excel skills
• Experience with ERP systems (SAP experience highly regarded
• Experience within manufacturing, logistics, distribution, FMCG or industrial environments will be highly regarded.

What’s on Offer

• Competitive salary package 
• Free onsite parking
• Stable, long term career opportunity with an established market leader
• Supportive and collaborative team culture
• A varied role with exposure across multiple areas of the business
• Opportunities for professional development and career progression
• The opportunity to make a meaningful contribution within a growing organisation

For a confidential discussion, please contact:
Senior Consultant:   Dalia Chamaa
📞 02 9891 7404
📧 dchamaa@elementsrecruitment.com.au
🌐 www.elementsrecruitment.com.au


At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.