Process Engineer

About the Company
Davidson is partnering with a leading organisation within the financial services sector to appoint an experienced Process Engineer for a major technology and automation transformation.

This organisation is investing heavily in modernising its operating model, improving adviser and customer experiences, and introducing scalable automation and AI-enabled capabilities across its business.

About the Role
The Process Engineer will be responsible for defining, maintaining and optimising current-state and future-state business processes across a large-scale advice technology environment.

The role will work closely with Business Analysts, Product Owners, subject matter experts and engineering teams to identify opportunities for simplification, standardisation, workflow automation and AI-assisted decision-making.

Key responsibilities will include:

• Designing end-to-end future-state processes aligned with the target operating model
• Identifying inefficiencies, bottlenecks, manual effort and opportunities for automation
• Challenging existing processes and assumptions to improve operational and customer outcomes
• Shaping opportunities for AI-enabled workflows, orchestration and assisted decision-making
• Partnering with AI Engineers, Automation Engineers and technology teams to translate process designs into practical solutions
• Defining business rules, controls, decision points, exception handling and performance measures
• Providing process design governance across multiple automation initiatives
• Supporting requirements development, user stories, testing, business readiness and solution validation
• Assessing process designs against benefit realisation, operational effectiveness and delivery readiness
• Identifying process-related risks, dependencies and constraints

About You
The successful candidate will bring strong experience across process design, business analysis, transformation or continuous improvement within a complex and regulated environment.

You will have:

• Extensive experience in process design, business analysis, process improvement or transformation delivery
• Proven experience mapping current-state and designing future-state processes
• Strong understanding of end-to-end process design, operating models, business rules, controls, decision points and exception management
• Demonstrated experience identifying opportunities for simplification, standardisation, workflow automation, orchestration and AI-enabled process improvement
• Experience working with Business Analysts, Product Owners, subject matter experts, engineers and delivery teams
• Strong systems thinking, problem-solving and stakeholder engagement skills
• Experience using process and delivery tools such as BPMN, Visio, Miro, Jira and Confluence
• A sound understanding of Agile delivery environments
• Experience within financial services, wealth, advice or superannuation is a must
• Experience designing processes that incorporate AI-assisted decision-making, workflow orchestration, automation platforms or digital operating models.

The Benefits

• Initial contract opportunity based in Sydney or Melbourne
• Opportunity to contribute to a major AI and automation transformation
• Hybrid working arrangements - CBD offices

Please apply with current resume in Microsoft Word format only (.doc or .docx).If you have the relevant experience listed above and require further information, please contact Tara Gearon at tara.gearon@davidsonwp.com, quoting reference JN -062026-43650. Want to know more about Davidson? Visit us at www.davidsonwp.com