2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug
Park Lane Recruitment ·www.plr.ltd
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Deadline Date: Tuesday 11 August 2026
Requirement: Exercise Configuration and Change Management Support
Location: 100% onsite in Bydgoszcz, POLAND
Cost Not to Exceed: 2026 BASE: 21,465 EUR
Period of Performance: 2026 BASE: 01 October 2026 - 31 December 2026.
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
Introduction
The objective of this Statement of Work is to obtain Exercise Configuration and Change Management Support services that contribute to the effective delivery of C&ChM activities within CSU Bydgoszcz. The Statement of Work is to obtain services ensuring the following:
Requirements
Security
Mandatory:
Requirement: Exercise Configuration and Change Management Support
Location: 100% onsite in Bydgoszcz, POLAND
Cost Not to Exceed: 2026 BASE: 21,465 EUR
Period of Performance: 2026 BASE: 01 October 2026 - 31 December 2026.
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Introduction
- The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis and war.
- CSU Bydgoszcz provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The Service Management Branch (SMB) is responsible for the governance, coordination and oversight of service management processes within CSU Bydgoszcz, including Configuration Management and Change Management, and shall provide the operational direction, prioritization and validation of the services delivered under this Statement of Work.
- This Statement of Work defines the acquisition of Exercise Configuration and Change Management Support services to improve configuration data quality, support controlled change implementation, maintain physical connectivity records in Patch Manager and ensure supporting documentation is updated and available.
- CSU Bydgoszcz supports NCIA Operational Partners through the delivery and maintenance of assigned CIS products and services. This includes support to day-to-day operations and exercise-related CIS activities.
- The Configuration and Change Management (C&ChM) function ensures the integrity, traceability and controlled evolution of IT services and infrastructure within the NCIA operational environment. It supports accurate configuration baselines, effective change control processes and alignment with ITIL-based service management practices.
- To maintain operational continuity and compliance with established procedures, additional support is required to assist in the coordination, documentation and tracking of configuration items and change requests within the IT Service Management (ITSM) toolset.
The objective of this Statement of Work is to obtain Exercise Configuration and Change Management Support services that contribute to the effective delivery of C&ChM activities within CSU Bydgoszcz. The Statement of Work is to obtain services ensuring the following:
- Accurate and timely update of configuration records in the CMDB.
- Controlled administrative support to approved Work Orders (WOs), Change Requests (CRQs) and related tasks.
- Accurate update of Patch Manager records for physical cable plant, including fibre and copper connectivity.
- Improved documentation and knowledge availability through lessons learned and knowledge-based updates.
- Traceable reporting of completed outputs and identified discrepancies.
Requirements
Security
- The contractor personnel providing the services under this SOW is required to hold a valid NATO SECRET security clearance.
Mandatory:
- Proven hands-on experience in configuration management, change management, asset management or a similar IT support/coordination role, and comfortable working in operational environments where accuracy, follow-up and documentation are critical.
- Practical experience updating and maintaining CMDB records and handling change or incident tickets in tools such as ITSM, JIRA or similar, and able to ensure data quality, consistency and traceability across systems.
- Good working knowledge of core configuration and change management principles (e.g., baselines, CI relationships, change lifecycle, approvals), with the ability to apply these in day-to-day work, and familiarity with ITIL practices.
- Ability to track multiple tasks, follow up with different teams and keep activities moving, and comfortable coordinating between technical staff, stakeholders and management in a structured environment, with an understanding of infrastructure documentation.
- Strong analytical and documentation skills, with the ability to document and report activities accurately.
- Very good working knowledge of licensing models (e.g., VMware, Microsoft, Linux, etc.), understanding of common software types (e.g., operating systems, standard enterprise tools, client/server applications) and how licensing works in practice (e.g., per user, per device, subscription-based), and the ability to maintain license records, track usage, and identify obvious inconsistencies such as missing, expired or unused licenses.
- Familiarity with CIS (Communication and Information Systems) environments, with a basic understanding of IT infrastructure such as networks, servers and end-user systems.
- Ability to produce clear, structured and usable documentation (tickets, records, reports), with information that is understandable and traceable by others, including for audit purposes.
- Comfortable following defined procedures, governance frameworks, and tool usage guidelines, while ensuring all actions are properly recorded and auditable.
- The Contractor personnel shall demonstrate English language proficiency at a minimum of STANAG 6001 Level 3 (or equivalent CEFR B2/C1 level).
Frequently asked questions
Who is hiring for the 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug role?
Park Lane Recruitment is hiring for the 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug position, a Shazamme client. Apply directly on the employer's career site.
Where is the 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug job located?
The 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug role with Park Lane Recruitment is based in Bydgoszcz, PL.
Is the 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug role?
The 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug position is aimed at mid-level candidates.
How do I apply for the 2026-0091 Exercise Configuration and Change Mgmt. Support (NS) POLAND - 11 Aug role at Park Lane Recruitment?
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