Senior Fundraising Officer (2-year contract, renewable)

Join Oxfam Hong Kong, a member of the Oxfam confederation, in creating a world free of poverty. As an independent development and relief agency, we work with people living in poverty and partner organisations to implement effective development, humanitarian, policy advocacy, and public education programmes.

We are seeking passionate individuals to join our team and contribute to our poverty alleviation work. Join us and be part of the solution to end poverty and create a better world for all.

· Lead and supervise the Donor Services and Telemarketing team to deliver excellent donor experience and operational efficiency.

· Manage donor acquisition, retention, reactivation, and stewardship programmes, ensuring targets and service standards are met.

· Review workflows and implement improvements to enhance productivity, donor satisfaction, and team performance.

· Act as a hands-on team lead by handling donor enquiries and requests via phone, email, WhatsApp, and other channels.

· Occasionally work beyond regular office hours to provide onsite coaching and support to telemarketing staff during evening shifts.

· Lead the team in maintaining accurate donor records and data integrity within the CRM system, while overseeing and supporting daily data operations, including data entry, imports, updates, and data cleansing.

· Utilize Excel to prepare, segment, validate, and manage donor lists for telemarketing, fundraising, donor retention, and stewardship activities.

· Generate CRM reports and donor insights to support fundraising performance tracking, operational monitoring, and decision-making.

· Oversee donor communications, ensuring timely, accurate and consistent messaging across channels and touchpoints.

· Manage donor transactional communications, including receipts, thank-you letters, acknowledgement emails, and donor reports.

· Ensure communications are accurate, compliant, and aligned with organizational standards.

· Manage communication workflows and provide hands-on support when required.

· Degree holder in Marketing, Business Administration, or any related discipline, with at least 8 years of relevant experience in donor services, telemarketing, customer service, or call centre operations.

· Proven experience leading a small team; NGO, fundraising, or membership experience is an advantage.

· Hands-on leader with the ability to balance team management and day-to-day operations.

· Strong Excel skills in data analysis, list management, segmentation, and reporting; CRM/database experience preferred.

· Knowledge of AI tools is an advantage.

· Strong analytical, communication, and problem-solving skills, with excellent attention to detail; proficient in both spoken and written English and Chinese.

· Commitment to Oxfam’s mission and values is a must.

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong: https://www.oxfam.org.hk.

Closing date for application: 6 Nov 2026

Please send your application letter and resume, including current and expected salary and date of availability, to Human Resources Manager by email at hr@oxfam.org.hk.

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Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months, and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.