Senior Engineer
Zoom China ·www.zoomcareer.cn
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岗位职责
- 参与 AI Native My Notes 核心研发,围绕会议助手、实时记录、AI 总结、内容理解、知识沉淀与个人知识管理等场景,打造世界一流的 AI Native 产品体验
- 设计和实现面向 My Notes 产品场景的核心 AI 能力,包括 AI Agent、Agent Harness、任务规划、Tool Calling、Context / Memory、RAG、智能工作流和 AI Chat
- 设计和建设 My Notes 的 Semantic / Knowledge Layer,对 Meeting、People、Topic、Project、Decision、Action Item 等用户知识进行建模、关联和检索,为 Agent 提供高质量 Context 和长期 Memory
- 围绕具体产品体验设计 Agent 的 Execution Loop、Tool System、State / Context Management、Error Recovery 和 Human-in-the-loop 机制,使 Agent 能够可靠地完成复杂用户任务
- 负责核心功能的端到端设计与实现,覆盖前端 / 客户端、服务端、数据以及 AI 能力集成,推动 AI 能力从 Prototype 快速走向生产级产品
- 持续优化 Prompt、Context、Retrieval、Agent Workflow 和模型使用策略,通过数据、评测和用户反馈提升 AI 效果、稳定性、延迟和成本效率
- 建设 AI Application 的 Evaluation、Tracing、Observability 和质量体系,系统性分析线上 Bad Case,并推动 Agent 和模型效果持续迭代
- 负责关键系统的性能、稳定性、可靠性和可扩展性,解决 AI 应用在实时性、大规模用户、长上下文和复杂任务执行场景下的工程问题
- 与 AI Platform / Infra 团队协作,充分复用公司已有的模型、Runtime 和基础设施能力;同时根据 My Notes 产品需要建设 application-specific capabilities
- 深度参与产品讨论,从用户真实问题和 AI 能力边界出发探索新的产品形态,而不仅仅是完成已有需求
- 探索和实践 AI Native Engineering,将 Claude Code、Codex、Cursor、Agent 等能力深度融入需求分析、技术设计、编码、测试、Code Review 和研发流程
任职要求
- 扎实的计算机基础和软件工程能力,能够编写高质量、可维护、可测试、可演进的生产级代码
- 有较强的软件工程背景,在前端 / 客户端 / 服务端至少一个方向具备较深积累,并具备端到端解决复杂问题的能力
- 有 AI Agent / Agent Harness 的实际项目经验,理解 Agent Execution Loop、Tool Calling、State Management、Context Management、Error Recovery 等核心机制
- 不局限于调用模型 API 或使用现成 Agent Framework,能够理解 Agent Framework 背后的设计,并针对具体产品场景设计和实现定制化 Agent 能力
- 对 LLM / AI Application Engineering 有深入理解和实践经验,熟悉 Prompt Engineering、RAG、Tool Calling、Agent、Context / Memory Management 等常见模式
- 对 Semantic Layer、Knowledge Modeling、Entity / Relationship Modeling 有较好的理解,能够设计面向 Agent 的知识组织、Context 构建和 Retrieval 方案
- 能够理解不同模型的能力边界,并围绕 质量、延迟、成本和稳定性 做合理的模型与系统设计
- 有复杂系统设计和工程实践经验,能够快速理解大型代码库和系统架构,定位关键瓶颈并提出系统性方案
- 产品思维强,能够从用户真实问题出发判断 AI 应该解决什么问题,以及什么样的 AI 体验才真正有价值
- 熟练使用 AI Coding 工具,能够将 AI 深度融入日常研发流程,并对 AI 如何改变软件研发模式有自己的理解
- 学习能力和技术判断力强,能够快速跟进模型、Agent Framework、AI Infra 等新技术,并判断哪些能力应该直接复用、哪些需要根据产品场景进行定制
- 主动性和 Ownership 强,能够在需求和技术路径并不清晰的情况下主动定义问题、探索方案并推动落地
- 具备良好的沟通与协作能力,能够清晰阐述技术方案、AI 系统设计和工程取舍
加分项
- 有复杂 Agent Runtime / Multi-Agent / Long-running Agent 系统的生产环境研发经验
- 有 LLM Evaluation、Tracing、Observability、Bad Case 分析、Prompt / Workflow 优化相关经验
- 熟悉 LangGraph、Claude Agent SDK、OpenAI Agents SDK、LlamaIndex 等一种或多种 Agent / AI Application Framework,有阅读、扩展或自行实现类似框架核心机制的经验
- 有 Knowledge Graph、Semantic Search、Entity Resolution、向量检索、Hybrid Search、Embedding、Knowledge Base、Long Context 等相关实践经验
- 有复杂权限模型下的 Permission-aware Retrieval / Context Building 实践经验
- 有会议助手、AI 助手、个人知识管理、智能写作、协作文档等 AI Native 产品经验
- 日常重度使用 Claude Code、Codex、Cursor 等 AI 工具,并形成成熟的 AI Native 开发工作流
- 有性能优化、稳定性建设、可观测性、分布式系统或大型系统架构演进经验
- 对最新大模型、Agent、AI Coding 和 AI Native 产品保持高度关注,并能够快速将新技术转化为实际产品能力
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
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