Senior Human-Centred Designer - urgent contract
Momentum JobAdder ·www.momentum.co.nz
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We’re looking for an experienced Senior Human-Centred Designer to join a significant digital initiative, helping shape a new customer experience from discovery through to future-state design.
This is primarily a UX/service design role, but you’ll also need to be comfortable supporting some BA-style activities, particularly process and current/future-state mapping.
About the role
Working across customer, business, operational and technology teams, you’ll lead human-centred discovery and design activities to understand customer needs and translate these into practical, deliverable experiences.
You’ll be responsible for:
We’re particularly interested in:
Location: Auckland
Rate: $120 per hour + GST
Start: ASAP
You’ll need to be available immediately and able to commit for the full contract period.
Applicants must have the right to work in and be currently within New Zealand.
This is primarily a UX/service design role, but you’ll also need to be comfortable supporting some BA-style activities, particularly process and current/future-state mapping.
About the role
Working across customer, business, operational and technology teams, you’ll lead human-centred discovery and design activities to understand customer needs and translate these into practical, deliverable experiences.
You’ll be responsible for:
- Leading human-centred discovery, UX research and service design activities.
- Mapping customer journeys, service blueprints and current/future-state experiences.
- Working alongside Business Analysts and SMEs on process mapping and identifying key hand-offs.
- Planning and facilitating workshops with cross-functional stakeholders.
- Conducting and synthesising user research and usability testing.
- Translating research and insights into clear design recommendations and artefacts.
- Identifying how new experiences integrate with existing channels, teams, systems and processes.
- Balancing customer desirability with business, operational and technical considerations.
- Working closely with UX/UI designers, product teams and digital delivery squads.
We’re particularly interested in:
- Strong UX research and human-centred design experience.
- Service design experience, including journey mapping and service blueprints.
- Experience with current and future-state process mapping.
- Strong user research and usability testing capability.
- Confidence facilitating workshops and working with diverse stakeholder groups.
- The ability to synthesise complex research and insights into clear recommendations.
- Strong communication, presentation and storytelling skills.
- Experience working within Agile delivery environments.
- Proficiency with tools such as Miro, Figma, Optimal Workshop and Askable.
- The ability to navigate ambiguity and work effectively across customer, business and technology perspectives.
Location: Auckland
Rate: $120 per hour + GST
Start: ASAP
You’ll need to be available immediately and able to commit for the full contract period.
Applicants must have the right to work in and be currently within New Zealand.
Frequently asked questions
Who is hiring for the Senior Human-Centred Designer - urgent contract role?
Momentum JobAdder is hiring for the Senior Human-Centred Designer - urgent contract position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Human-Centred Designer - urgent contract job located?
The Senior Human-Centred Designer - urgent contract role with Momentum JobAdder is based in Auckland, NZ.
What does the Senior Human-Centred Designer - urgent contract role pay?
Momentum JobAdder lists the Senior Human-Centred Designer - urgent contract role at NZD 100–120 per hour.
Is the Senior Human-Centred Designer - urgent contract role full-time or contract?
This is a full time position at Momentum JobAdder.
What experience level is the Senior Human-Centred Designer - urgent contract role?
The Senior Human-Centred Designer - urgent contract position is aimed at senior-level candidates.
How do I apply for the Senior Human-Centred Designer - urgent contract role at Momentum JobAdder?
Apply directly on Momentum JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.