Service Desk Analyst

Davidson ·www.davidsonwp.com

Location Melbourne, Victoria, Australia
Work type Remote
Salary AUD 270 - 295 / month
Type Full time
Level Mid
Source Shazamme
Information & Communication Technology
Apply direct

Service Desk Analyst

Location: Melbourne (Onsite/Shift Roster)
Contract: 4-Month Contract

About the Opportunity:

We're looking for two enthusiastic Service Desk Analysts to join a collaborative IT support team delivering exceptional technical support within a fast-paced enterprise environment.

This is an excellent opportunity for someone who enjoys solving technical problems, working with people, and building their IT support career. You'll be part of a supportive team providing first-level technical support across hardware, software and networking issues while ensuring an outstanding customer experience.

If you're passionate about technology, enjoy troubleshooting, and thrive in a customer-focused environment, we'd love to hear from you.

Key Responsibilities

  • Provide Level 1 technical support for hardware, software and networking issues.
  • Diagnose and troubleshoot customer incidents via phone, email and remote support.
  • Resolve or appropriately escalate support tickets within agreed SLAs.
  • Use remote access tools to investigate and resolve user issues.
  • Maintain accurate documentation and update support tickets regularly.
  • Collaborate with team members to ensure timely issue resolution.
  • Assist with operational documentation and knowledge sharing.
  • Deliver excellent customer service while communicating technical information clearly.
  • Participate in continuous improvement initiatives and internal training.

About You:

You'll be successful if you have:

  • Experience in a Service Desk, Help Desk, Desktop Support or Technical Support role.
  • Strong customer service experience with excellent communication skills.
  • A genuine passion for technology and IT support.
  • Strong troubleshooting and analytical skills.
  • Ability to work effectively within a team environment.
  • Ability to prioritise tasks and manage multiple support requests.

Technical Knowledge (Highly Regarded):

Experience or exposure to:

  • Windows operating systems
  • Remote Desktop / Remote Support tools
  • Basic hardware and software troubleshooting
  • TCP/IP networking
  • DNS & DHCP
  • File systems and permissions
  • Backup & Restore processes
  • Endpoint security and antivirus
  • IT documentation and ticket management

What's on Offer:

  • 4-month contract opportunity
  • Melbourne location
  • Work within a collaborative enterprise IT environment
  • Excellent opportunity to gain experience supporting enterprise users
  • Join a supportive and knowledgeable technical team


Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Bidisha Swayamprava on Bidisha.Swayamprava@davidsonwp.com, quoting reference JN -072026-43955. Want to know more about Davidson? Visit us at www.davidsonwp.com

Frequently asked questions

Who is hiring for the Service Desk Analyst role?
Davidson is hiring for the Service Desk Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Analyst job located?
The Service Desk Analyst role with Davidson is based in Melbourne, VIC, AU. The role is remote-friendly.
Is the Service Desk Analyst role remote?
Yes — the Service Desk Analyst position at Davidson is remote. Candidates based in AU are preferred.
What does the Service Desk Analyst role pay?
Davidson lists the Service Desk Analyst role at AUD 270–295 per month.
Is the Service Desk Analyst role full-time or contract?
This is a full time position at Davidson.
What experience level is the Service Desk Analyst role?
The Service Desk Analyst position is aimed at mid-level candidates.
How do I apply for the Service Desk Analyst role at Davidson?
Apply directly on Davidson's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct