Customer Support Administrator

Customer Support Administrator

Location: Leek, Staffordshire
Salary: Up to £30,000 per annum (DOE)
Working Pattern: Full-time, Monday to Thursday 8:30am – 4:45pm, Friday 8:30am – 3:30pm
Sector: Customer Service & Administration

Looking for a varied Customer Support Administrator role where you can make a real difference?

We are recruiting for a Customer Support Administrator to join a friendly and supportive team in Leek. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, coordinating orders, and ensuring customers receive a seamless experience from enquiry through to delivery.

The successful Customer Support Administrator will become an integral part of a collaborative team, working across customer service, administration, and operational functions. If you're organised, proactive, and enjoy working in a fast-paced environment, this could be the ideal next step in your career.

Key Responsibilities

As a Customer Support Administrator, your duties will include:

• Processing customer orders accurately through Shopify, Amazon, retailer portals and Sage systems
• Liaising with the fulfilment warehouse to ensure smooth and efficient order fulfilment
• Responding to customer enquiries via telephone and email in a professional and timely manner
• Managing returns, replacements, credits and associated administration
• Providing product information and technical support, with full training provided
• Monitoring stock levels and assisting with inventory management
• Preparing documentation to support warehouse picking and dispatch activities
• Working closely with internal departments to ensure customer orders are processed efficiently
• Assisting with warehouse picking duties during holiday cover when required
• Supporting colleagues across the wider team during absences and busy periods
• Attending trade and consumer events as required

Ideal Candidate Profile

The successful Customer Support Administrator will have:

• Previous experience within a customer service, administration or sales support role
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office applications
• The ability to prioritise workloads and manage multiple tasks effectively
• A proactive approach and the ability to work independently
• A positive attitude and willingness to learn new systems and processes
• Strong team-working skills and a flexible approach to supporting colleagues

What's In It For You?

• Salary of up to £30,000 per annum depending on experience
• Early finish every Friday
• Full training and ongoing support
• Friendly, supportive and collaborative working environment
• Varied role with exposure to customer service, administration and operational processes
• Opportunities to develop your skills and progress within the business
• Stable, full-time position with a well-established company

If you're looking for a Customer Support Administrator role where you can build your skills, contribute to a successful team, and enjoy a varied working day, we'd love to hear from you.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Support Administrator | Leek, Staffordshire | Customer Service & Administration Sector