Head of Quality

Executive search firm Monroe Consulting Group is recruiting a Quality Head on behalf of a leading multinational dialysis service provider. The role will be responsible for leading clinical governance across the company’s hemodialysis clinics in the Philippines, ensuring the delivery of high-quality guest (patient) care, compliance with regulatory requirements, and continuous improvement of clinical practices. This is an onsite role based in Makati City.

About the role:
The Quality Head role leads clinical governance across the company’s hemodialysis clinics across the Philippines, ensuring the delivery of high-quality guest (patient) care, adherence to regulatory requirements, and continuous improvement of clinical practices.

This role is responsible for driving the national clinical quality agenda, implementing standardized processes, and strengthening guest (patient) safety initiatives.

This role oversees clinical standards, competency-based training programs, and quality management systems, including audits, performance monitoring, and data-driven reviews. It also collaborates with cross-functional teams to enhance clinical workflows, improve efficiency, and align clinical practices with organizational objectives.

In addition, the role provides leadership in developing and coaching clinical teams, fostering a culture of accountability, excellence, and consistent delivery of care across all locations.

Key responsibilities:
Clinical & Nursing Leadership

• Provide national direction for nursing and clinical operations across all clinics.
• Implement clinical standards, programs, and operational processes.
• Oversee the development and execution of competency-based training for Hemodialysis Nurses.

Quality Management & Patient Safety

• Lead the national clinical quality agenda and ensure compliance with internal and regulatory standards.
• Develop quality improvement programs to enhance patient outcomes and safety.
• Execute audits, quality metrics reporting, and data-driven performance reviews.
• Champion patient and employee safety initiatives across the network.

Process Improvement & Clinical Governance

• Collaborate with cross-functional teams to enhance clinical workflows and operational efficiency.
• Introduce process improvements that support both clinical and business goals.
• Standardize procedures to ensure consistent delivery of care across all locations

Leadership & Stakeholder Collaboration

• Lead, coach, and develop clinical teams to build high-performing, quality-driven operations.

Key qualifications:

• Registered Nurse or licensed healthcare professional.
• At least 10 years of experience in healthcare, clinical services, or quality management.
• Strong background in clinical operations, quality systems, and regulatory standards.
• Analytical thinker with proven ability to manage data, interpret performance metrics, and drive improvements.
• Experience in dialysis, hospital, or specialty care settings is a strong advantage.
• Excellent communication, leadership, and cross-functional collaboration skills.

Core Competencies:

• Clinical governance & quality assurance
• Strategic thinking & analytical decision-making
• Process improvement & project management
• Strong leadership & people development
• Healthcare regulatory knowledge & compliance
• Data-driven problem solving & performance analysis
• Collaboration, stakeholder management & influencing skills
• Effective communication and cross-functional coordination
• Accountability, results orientation & ownership
• Adaptability and continuous improvement mindse