Customer Service Consultant - Sydney CBD | Sponsorship Available
Arkadia Search ·www.arkadiatalent.com.au
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About the Company
Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.
We're on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.
What you'll be doing:
Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.
We're on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.
What you'll be doing:
- Handle inbound customer enquiries via phone and email
- Help customers through their loan application journey with care and clarity
- Work cross-functionally with internal teams to progress applications
- Provide timely updates and solve problems with a sense of urgency
- Bring empathy, warmth and active listening to every interaction
- Keep things moving - follow up with clients and partners to stay on track
- Clear, confident communicator with outstanding listening skills
- Empathetic and solutions-focused - you genuinely care about helping people
- Resilient and adaptable in a high-volume, fast-paced environment
- Tech-savvy, accurate and confident juggling multiple systems
- Contact centre experience is a big plus, but not essential
- Full working rights or on a Working Holiday Visa? No worries - you're welcome to apply
- Sponsorship is available for the right candidates
- Full-time, Sydney CBD office-based role (no remote)
- Career growth and learning opportunities in a booming sector
- Competitive salary
- Five weeks annual leave
- Be part of a business that's genuinely making lives better
Frequently asked questions
Who is hiring for the Customer Service Consultant - Sydney CBD | Sponsorship Available role?
Arkadia Search is hiring for the Customer Service Consultant - Sydney CBD | Sponsorship Available position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Consultant - Sydney CBD | Sponsorship Available job located?
The Customer Service Consultant - Sydney CBD | Sponsorship Available role with Arkadia Search is based in Sydney CBD, NSW, AU.
Is the Customer Service Consultant - Sydney CBD | Sponsorship Available role full-time or contract?
This is a full time position at Arkadia Search.
What experience level is the Customer Service Consultant - Sydney CBD | Sponsorship Available role?
The Customer Service Consultant - Sydney CBD | Sponsorship Available position is aimed at mid-level candidates.
How do I apply for the Customer Service Consultant - Sydney CBD | Sponsorship Available role at Arkadia Search?
Apply directly on Arkadia Search's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.