Client Services Representative (Pharmacy Technician)
Talent Groups ·www.talentgroups.com
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Job Description:
Qualifications:
Responsibilities:
Job Summary:
Be the behind-the-scenes hero empowering pharmacies nationwide!
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? We proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
What You'll Do:
Qualifications:
Qualifications:
- Experience working as a Pharmacy Technician in Retail or other
- Minimum 2 years of customer service experience required
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
Responsibilities:
- Serve as the primary contact for incoming calls and tickets from pharmacy clients
- Diagnose and resolve customer issues efficiently
- Escalate complex cases to Technical or Account Management teams when needed
Job Summary:
Be the behind-the-scenes hero empowering pharmacies nationwide!
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? We proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
What You'll Do:
- Serve as the primary contact for incoming calls and tickets from pharmacy clients
- Diagnose and resolve customer issues efficiently
- Escalate complex cases to Technical or Account Management teams when needed
- Accurately document all interactions and actions in tracking software
- Deliver exceptional customer service in every client engagement
Qualifications:
- Minimum 2 years of customer service experience required
- Healthcare call center or independent pharmacy experience preferred
- Certified Pharmacy Technician (CPhT) certification is a plus but not required
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
- Strong multitasking, organizational, and time management skills
- Detail-oriented with strong typing and documentation abilities
- Excellent listening and critical thinking skills
- Experience with the organization's products is a plus (please specify any prior experience)
- Solid basic computer skills and proven ability to quickly master new software applications
- Occasional after-hours and Saturday shifts required
Frequently asked questions
Who is hiring for the Client Services Representative (Pharmacy Technician) role?
Talent Groups is hiring for the Client Services Representative (Pharmacy Technician) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Services Representative (Pharmacy Technician) job located?
The Client Services Representative (Pharmacy Technician) role with Talent Groups is based in Grapevine, TX, US.
What does the Client Services Representative (Pharmacy Technician) role pay?
Talent Groups lists the Client Services Representative (Pharmacy Technician) role at USD 23–24 per hour.
Is the Client Services Representative (Pharmacy Technician) role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Client Services Representative (Pharmacy Technician) role?
The Client Services Representative (Pharmacy Technician) position is aimed at mid-level candidates.
How do I apply for the Client Services Representative (Pharmacy Technician) role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.