ServiceNow Field Service Management (FSM) Specialist

Talent Groups ·www.talentgroups.com

Location Dallas, TX, United States
Work type Hybrid
Salary USD 125,000 - 145,000 / year
Type Full time
Level Mid
Source Shazamme
Other East
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Hybrid Details: onsite attendance expected approximately one day per month and as needed for team meetings, planning sessions, project activities, workshops, or organizational events.

Position Overview
We are seeking an experienced ServiceNow Field Service Management (FSM) Specialist to support the implementation, configuration, and optimization of ServiceNow Field Service Management solutions. The ideal candidate will have strong hands-on experience with the ServiceNow platform and a proven understanding of field service processes, workflows, scheduling, dispatch, and mobile workforce management.


Key Responsibilities

  • Design, configure, implement, and maintain ServiceNow Field Service Management (FSM) solutions.
  • Configure FSM workflows supporting work orders, tasks, scheduling, dispatch, and field service operations.
  • Support field service process improvements through ServiceNow automation and platform capabilities.
  • Configure and optimize workforce scheduling and dispatch functionality.
  • Support technician and mobile workforce experiences, including mobile field service capabilities.
  • Integrate FSM with other ServiceNow applications, enterprise systems, and third-party platforms.
  • Develop and maintain workflows, business rules, UI policies, integrations, and other ServiceNow configurations.
  • Partner with business stakeholders to gather requirements and translate business needs into scalable ServiceNow solutions.
  • Troubleshoot application and platform issues and provide ongoing production support.
  • Develop reports, dashboards, and metrics to monitor field service performance and operational efficiency.
  • Document configurations, processes, integrations, and technical solutions.
  • Follow ServiceNow development and implementation best practices.


Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) certification.
  • Strong hands-on experience implementing and configuring ServiceNow FSM.
  • Experience with ServiceNow workflows, business rules, integrations, and platform configuration.
  • Understanding of field service management processes, including work orders, task management, scheduling, dispatch, and technician management.
  • Strong requirements gathering and stakeholder management skills.
  • Excellent analytical, troubleshooting, and problem-solving abilities.


Preferred Qualifications

  • Experience integrating ServiceNow FSM with other enterprise applications.
  • Experience with ServiceNow Mobile or mobile workforce solutions.
  • Experience with CMDB, Asset Management, Customer Service Management, or other ServiceNow applications.
  • ServiceNow development experience using JavaScript and the ServiceNow scripting framework.
  • Experience working in large enterprise environments.
  • Additional ServiceNow certifications.


Key Skills

  • ServiceNow: FSM, CSA, Workflows, Business Rules, Integrations, Configuration, Reporting
  • Field Service: Work Orders, Scheduling, Dispatch, Workforce Management, Mobile Workforce
  • Technical: ServiceNow Platform, JavaScript, APIs, System Integrations
  • Professional: Requirements Gathering, Stakeholder Management, Troubleshooting, Documentation


#LI-Hybrid

Frequently asked questions

Who is hiring for the ServiceNow Field Service Management (FSM) Specialist role?
Talent Groups is hiring for the ServiceNow Field Service Management (FSM) Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the ServiceNow Field Service Management (FSM) Specialist job located?
The ServiceNow Field Service Management (FSM) Specialist role with Talent Groups is based in Dallas, TX, US. The role is hybrid-friendly.
Is the ServiceNow Field Service Management (FSM) Specialist role remote?
Yes — the ServiceNow Field Service Management (FSM) Specialist position at Talent Groups is hybrid. Candidates based in US are preferred.
What does the ServiceNow Field Service Management (FSM) Specialist role pay?
Talent Groups lists the ServiceNow Field Service Management (FSM) Specialist role at USD 125,000–145,000 per year.
Is the ServiceNow Field Service Management (FSM) Specialist role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the ServiceNow Field Service Management (FSM) Specialist role?
The ServiceNow Field Service Management (FSM) Specialist position is aimed at mid-level candidates.
How do I apply for the ServiceNow Field Service Management (FSM) Specialist role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct