Customer Service Specialist

If you’re the kind of person who loves turning chaos into clarity—clean orders, accurate details, and customers who feel taken care of—this role is for you. You’ll own the order process from intake through internal routing, coordinating closely with Planning/Shipping while keeping customers informed on status, availability, and delivery timelines.

Required Skills

• 3+ years of experience in customer service, sales support, and/or order entry (or similar)
• Experience with order entry / order processing in a fast-paced environment
• Ability to verify pricing, review credit status/terms, and catch inconsistencies
• Strong attention to detail (accurate data entry + organized documentation)
• Confident customer communication—email and phone—focused on resolution
• Proficiency in Microsoft Excel, Outlook, and Word
• Strong prioritization and follow-through while managing multiple orders at once

Nice to Have Skills

• Experience coordinating with shipping/logistics, planning, inventory, purchasing, or sales teams
• Familiarity with inventory availability concepts, sourcing options, and lead times
• Exposure to consignment inventory workflows

Preferred Education and Experience

• High School Diploma required (additional education in business/customer service/supply chain is a plus)
• 3+ years of relevant experience in customer service, sales support, and/or order entry

Other Requirements

• Comfortable working cross-functionally and jumping in to support teammates during high volume, absences, or shifting priorities
• Able to maintain organized electronic records and document activity consistently (including calendar updates and confirmations)

Salary

If you’re ready to own the order process, build strong internal partnerships, and deliver a customer experience you’re proud of—apply today.

Allied OneSource is connecting great people with great opportunities.