Supper Care Coordinator/Customer Service and Admin 4 Days a Week

About the Role
We are seeking a Supporter Care Coordinator to join a fast-paced, purpose-driven team on a short-term contract.

In this role, you’ll be the first point of contact for supporters and donors, delivering exceptional customer service while supporting fundraising campaigns and donation processing. This is a fantastic opportunity for someone with strong customer service or call centre experience who enjoys meaningful, people-focused work.

�� Key Responsibilities

• Manage inbound enquiries via phone, email, and web
• Provide high-quality customer service to supporters, donors, and the public
• Process donations accurately and issue receipts
• Support fundraising campaigns across phone, mail, and digital channels
• Conduct outbound calls (e.g. thank you calls, follow-ups, payment updates)
• Maintain accurate records and update CRM/database systems
• Assist with reconciliation and transaction processing
• Build strong relationships with supporters and stakeholders
• Contribute to improving supporter care processes
• Support occasional campaign activity outside standard hours (if required)

✅ About You
You’re a confident and approachable customer service professional who enjoys helping people and working in a high-volume environment.
You will bring:

• 2+ years’ experience in customer service, call centre, retail, or hospitality
• Excellent communication skills and a strong phone manner
• High attention to detail and accuracy in data entry
• Strong organisational and time management skills
• Ability to multitask and prioritise in a busy environment
• Experience using CRM systems and Microsoft Office (Excel, Word)
• A proactive, positive, and team-oriented mindset

Nice to have:

• Experience in not-for-profit, fundraising, or donations processing
• Familiarity with CRM systems (e.g. Raiser's Edge or similar)

�� What’s on Offer

• Immediate start opportunity
• Flexible hybrid work environment
• Supportive and collaborative team
• Short-term contract ideal for candidates seeking flexible work or between roles

�� Location
South Melbourne with flexibility to work from home part of the week

WHV's are encouraged to apply. Successful applicants must already have or obtain a WWCC and PC.

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way.  We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.