Customer Outreach & Communications Support

Location: Juno Beach, FL Duration: 12-Month Contract Pay Range: $14.00–$17.00/hr

Summary

This contract role supports the Energy Transmission organization and is responsible for overseeing the development and execution of communication materials from concept through successful, on-time delivery as measured by achievement of key metrics. The individual in this role will support business objectives for both internal and external communications.

Job Responsibilities

In this role, you will manage and support a variety of communication projects within the Energy Transmission department. Key responsibilities include:

• Lead end-to-end development of communication materials from concept through final delivery
• Manage the planning, creation, review, and distribution of internal and external communication content
• Collaborate with cross-functional teams to gather information and translate business objectives into clear communication materials
• Coordinate communication campaigns and initiatives to support company programs, projects, and announcements
• Ensure all communications adhere to brand standards, corporate messaging guidelines, and regulatory requirements
• Oversee project timelines to ensure communication deliverables are completed accurately and on schedule
• Support leadership communications, including announcements, briefings, and strategic updates
• Coordinate with marketing, public relations, and operational teams to ensure consistent messaging across channels
• Conduct audience analysis to tailor communications for maximum clarity and impact
• Maintain documentation and records of communication plans, deliverables, and results
• Review and edit communication materials to ensure quality, clarity, and consistency
• Track and report on communication metrics to leadership and stakeholders
• Continuously evaluate communication processes and recommend improvements to increase efficiency and effectiveness

Essential Job Duties and Job Functions

• Ability to absorb technical, transmission-space subject matter and translate it into clear, everyday communication
• Strong project management skills, working cross-functionally to coordinate events and materials
• Demonstrated experience writing memos, talking points, fact sheets, and communication plans, and supporting event-related communications
• Proven ability to take complex topics and make them understandable for a broad audience
• Background in communications and/or project management

Knowledge and Skills

• Marketing and communications expertise, with an understanding of and demonstrated fit for the transmission space
• Strong writing, editing, and audience analysis skills
• Ability to manage multiple deliverables and timelines simultaneously
• Preferred (not required): experience in public-facing roles, on-the-ground events management, consulting, political/marketing coordination, or copywriting

Education and Experience

• Four-year college degree required
• 5 years of relevant work experience required (marketing/communications background)

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