Applications Managed Services Lead

We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve the operation of business-critical applications in a highly regulated, always-on critical infrastructure environment leading a team of Application Leads responsible for monitoring, patching, vulnerability remediation, release coordination and lifecycle risk management across a diverse enterprise application landscape. You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), drive vendor performance in a multi-vendor environment, chair governance rhythms, and engage credibly with CIOs, CISOs and application owners translating application performance into clear business risk, decisions and roadmaps.

Required Skills & Experience:

• 10–15+ years' experience leading application operations or managed services within large, complex or regulated organisations.
• Demonstrated experience running client-embedded application managed services, including leadership of application support and operations teams.
• Proven experience engaging credibly with CIOs, application owners, Operations and Risk leaders in governance and assurance forums.
• Strong understanding of application operations, support models and managed services across custom and packaged enterprise applications, including monitoring and observability tooling.
• Experience leading application monitoring, patching, vulnerability remediation and lifecycle risk management — with proven ability to translate application performance into business and experience outcomes (BLAs/XLAs).
• Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready governance and controls.

This is an excellent opportunity to take ownership of high-impact application services leadership at the intersection of technology, operations and risk, with flexible hybrid working arrangements and the chance to make a genuine impact.