Customer Service Advisor - Part Time

ROLE DETAILS

• Hourly rate: 40ph + super
• Location: Sydney
• Start date: ASAP
• WFH: Hybrid working available, with three office days and two WFH days for full-time employees
• Part-time option: Approximately 3 days per week, with flexibility for the right person
• Contract length: Initial 3-month temporary assignment, with strong potential to extend to 6 months

ABOUT THE COMPANY

This purpose-led organisation plays an important role in delivering high-impact programs across Australia. Operating in a fast-paced and highly visible environment, the team is driven by meaningful outcomes and a strong sense of purpose. You’ll join a collaborative and supportive team that values initiative, trust and people who are comfortable taking ownership and getting things done.

ABOUT THE ROLE

As Customer Service Advisor, you’ll take ownership of general customer enquiries, investigating requests, navigating internal teams and ensuring people receive clear, accurate and timely responses. With around 5–10 enquiries each day, this is less about call-centre volume and more about judgement, problem-solving and follow-through. You’ll also support straightforward communications and content across the broader team.

DUTIES

• Manage incoming customer and stakeholder enquiries from initial receipt through to resolution
• Investigate enquiries by liaising with internal teams and sourcing accurate information
• Provide clear, considered and timely responses to customers and members of the public
• Troubleshoot more complex enquiries and coordinate the right internal stakeholders
• Manage and escalate sensitive or formal complaints appropriately
• Maintain accurate records of enquiries, responses and outcomes
• Identify recurring themes and issues that could improve future customer communication
• Develop and update standard responses and customer communication materials
• Support straightforward communications tasks, including drafting content from supplied information
• Contribute to broader team priorities as required in a busy and fast-moving environment

SKILLS & EXPERIENCE

• Previous experience in customer service, enquiries management, correspondence or a similar customer-facing role
• Confidence managing enquiries independently and following issues through to resolution
• Strong written communication skills, with the ability to produce clear and professional responses
• Excellent problem-solving skills and confidence navigating multiple internal stakeholders
• Strong organisation and attention to detail, with the ability to manage competing priorities
• Comfortable working autonomously and hitting the ground running with minimal supervision
• Experience within government, financial services, banking, property or another high-profile environment will be highly regarded
• Communications or content-writing capability would be advantageous, particularly for candidates seeking additional or full-time hours

BENEFITS

• Flexible part-time opportunity of approximately 3 days per week
• Potential for additional or full-time hours depending on experience and communications capability
• Initial 3-month assignment with strong potential to extend to 3–6 months
• Hybrid working with WFH flexibility
• Join a supportive team with regular collaboration and daily team check-ins
• Work within a purpose-driven, high-profile organisation making a meaningful impact
• Enjoy a varied role combining customer service, problem-solving and communications
• Opportunity to join quickly, with an ASAP start available

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.