Junior IT Support Officer

Paxus ·www.paxus.com.au

Location North Sydney, New South Wales, Australia
Salary AUD 60,000 - 65,000 / year
Type Full time
Level Junior
Source Shazamme
Technology
Apply direct

Our Client is seeking a Junior IT Support Officer to provide first-line technical support to clients, managing incidents and service requests through to resolution. This entry-level role offers hands-on exposure across IT systems, networking, and troubleshooting, working alongside experienced engineers and technical staff.

This role is ideal for someone starting their IT career. The successful candidate will receive hands-on training and mentorship while providing first-line support to clients, troubleshooting technical issues, and learning the fundamentals of IT service delivery.

What you will be doing:

  • Act as the primary point of contact for clients regarding support requests and incidents
  • Provide clear and friendly communication to clients throughout the support process
  • Manage incidents and service requests through the helpdesk platform from creation to closure
  • Perform initial troubleshooting and diagnosis of hardware, software, network, and connectivity issues
  • Provide regular updates to clients throughout the incident lifecycle
  • Monitor helpdesk queues and ensure tickets are actioned within agreed service levels
  • Escalate issues to senior technical staff when required
  • Maintain accurate and detailed records of all support activities, communications, and resolutions
  • Follow documented troubleshooting procedures and standard operating processes

What you need to have:

  • Strong customer service and excellent written/verbal communication skills
  • Strong attention to detail and organisational abilities
  • Basic understanding of IT systems, networks, and troubleshooting principles
  • Ability to work independently and as part of a team

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Karina Gan via email kgan@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

Frequently asked questions

Who is hiring for the Junior IT Support Officer role?
Paxus is hiring for the Junior IT Support Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Junior IT Support Officer job located?
The Junior IT Support Officer role with Paxus is based in North Sydney, NSW, AU.
What does the Junior IT Support Officer role pay?
Paxus lists the Junior IT Support Officer role at AUD 60,000–65,000 per year.
Is the Junior IT Support Officer role full-time or contract?
This is a full time position at Paxus.
What experience level is the Junior IT Support Officer role?
The Junior IT Support Officer position is aimed at junior-level candidates.
How do I apply for the Junior IT Support Officer role at Paxus?
Apply directly on Paxus's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct