Service Desk Officer

PaxusBB ·www.paxus.com.au

Location Adelaide CBD, South Australia, Australia
Work type Remote
Salary AUD 35 - 50 / hour
Type Full time
Level Mid
Source Shazamme
Technology
Apply direct


Service Desk Analyst (3-6 Month Contract)
About the Role
We are seeking a customer-focused Service Desk Analyst to provide first-level IT support to end users. You will be the first point of contact for technical issues, ensuring incidents and service requests are resolved efficiently while delivering an excellent customer experience.
Key Responsibilities

  • Provide Level 1 technical support via phone, email, and ticketing systems.
  • Log, troubleshoot, and resolve incidents and service requests within agreed SLAs.
  • Support Microsoft Windows, Microsoft 365, Outlook, Teams, and standard business applications.
  • Perform user account administration, including Active Directory/Entra ID password resets, account creation, and access management.
  • Troubleshoot hardware, software, printer, mobile device, and remote access issues.
  • Escalate unresolved or complex incidents to Level 2 or relevant support teams.
  • Maintain accurate documentation of incidents, resolutions, and knowledge articles.
  • Follow ITIL best practices for Incident, Request, Problem, and Change Management.
  • Deliver exceptional customer service while managing multiple priorities in a fast-paced environment.


Skills & Experience

  • Experience in a Level 1 Service Desk, IT Support, or Help Desk role.
  • Knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, Active Directory/Entra ID, and remote support tools.
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, ManageEngine, or similar.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritise workload and meet service level agreements (SLAs).
  • Understanding of ITIL processes is desirable.
  • Relevant IT qualifications or certifications (e.g. ITIL Foundation, CompTIA A+, Microsoft certifications) are advantageous.


Preferred Attributes

  • Strong customer service and stakeholder engagement skills.
  • Ability to work collaboratively within a team.
  • Positive attitude with a willingness to learn and adapt.
  • High attention to detail and strong organisational skills.
  • Ability to remain calm and professional under pressure.


What You'll Bring
You will be a proactive IT professional with a passion for customer service and technology. You enjoy solving technical problems, communicating with users of varying technical abilities, and contributing to a collaborative service desk environment while ensuring high-quality support and continuous improvement.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ray Amurao on +61 (0)8 7422 0617 or email ramurao@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

Frequently asked questions

Who is hiring for the Service Desk Officer role?
PaxusBB is hiring for the Service Desk Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Officer job located?
The Service Desk Officer role with PaxusBB is based in Adelaide CBD, SA, AU. The role is remote-friendly.
Is the Service Desk Officer role remote?
Yes — the Service Desk Officer position at PaxusBB is remote. Candidates based in AU are preferred.
What does the Service Desk Officer role pay?
PaxusBB lists the Service Desk Officer role at AUD 35–50 per hour.
Is the Service Desk Officer role full-time or contract?
This is a full time position at PaxusBB.
What experience level is the Service Desk Officer role?
The Service Desk Officer position is aimed at mid-level candidates.
How do I apply for the Service Desk Officer role at PaxusBB?
Apply directly on PaxusBB's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct