Lead Delivery Manager
Whizdom ·whizdom.shazamme.com
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About the Role
Seeking a highly experienced Project / Delivery Manager to serve as the primary point of contact for the departments Managed ICT services, ensuring effective and consistent delivery. This role will be the key liaison between providers and internal technical teams, and responsible for managing end-to-end service delivery processes, maintaining strong stakeholder relationships, and ensuring that service performance aligns with contractual obligations and business objectives.
Key Responsibilities:
Skills and Experience Required:
1.• Demonstrated experience in successfully managing technical projects.
2.• Demonstrated experience with the Approach to Market and Tender process within Australian Public Service.
3.• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
4.• Demonstrated ability to build and maintain strong relationships with customers, internal teams, and stakeholders.
5.• Ability to work both independently and collaboratively in a fast-paced environment.
6.• Facilitate meetings, taking structured minutes, tracking action items, and following up on outcomes including a proven ability to keep senior stakeholders informed and engaged, manage risks and issues and coordinate releases.
Location and Contract Term: This role is ACT based. 12 month contract with 2 x 12- month contract extension options pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens and hold a NV2 security clearance.
How to Apply: Applications close 6 July.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
Seeking a highly experienced Project / Delivery Manager to serve as the primary point of contact for the departments Managed ICT services, ensuring effective and consistent delivery. This role will be the key liaison between providers and internal technical teams, and responsible for managing end-to-end service delivery processes, maintaining strong stakeholder relationships, and ensuring that service performance aligns with contractual obligations and business objectives.
Key Responsibilities:
- Reviewing and renewing contracts for managed ICT services.
- Identifying the technical risks and prepare the State of Requirements for an Approach to Market for Windows 11
- Taking on the lead role for transition of new services or providers, ensuring stakeholder engagement, service readiness and clear expectations.
- Ensuring services are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Working closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.
- Building and maintaining strong customer relationships, ensuring consistent communication and engagement at both operational and executive levels.
- Managing service expectations and facilitating continuous improvement.
- Ensuring accurate and up-to-date service documentation and escalation procedures.
Skills and Experience Required:
1.• Demonstrated experience in successfully managing technical projects.
2.• Demonstrated experience with the Approach to Market and Tender process within Australian Public Service.
3.• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
4.• Demonstrated ability to build and maintain strong relationships with customers, internal teams, and stakeholders.
5.• Ability to work both independently and collaboratively in a fast-paced environment.
6.• Facilitate meetings, taking structured minutes, tracking action items, and following up on outcomes including a proven ability to keep senior stakeholders informed and engaged, manage risks and issues and coordinate releases.
Location and Contract Term: This role is ACT based. 12 month contract with 2 x 12- month contract extension options pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens and hold a NV2 security clearance.
How to Apply: Applications close 6 July.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
Frequently asked questions
Who is hiring for the Lead Delivery Manager role?
Whizdom is hiring for the Lead Delivery Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Lead Delivery Manager job located?
The Lead Delivery Manager role with Whizdom is based in Canberra, ACT, AU.
Is the Lead Delivery Manager role full-time or contract?
This is a full time position at Whizdom.
What experience level is the Lead Delivery Manager role?
The Lead Delivery Manager position is aimed at lead-level candidates.
How do I apply for the Lead Delivery Manager role at Whizdom?
Apply directly on Whizdom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.