Technical Services Specialist

Our Culture

Our team is made up of energetic, entrepreneurial individuals who are passionate about driving meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and active involvement in our local community. We value integrity and accountability; and our core values include trust, high performance, collaboration, straight-talk, and continued innovation. We don’t take ourselves too seriously, but we are here to change the world.

Purpose Driven Position

Under the direction of the Technical Services Manager, the Technical Services Specialist works primarily to drive customer success through implementation with ongoing technical support throughout the customer journey.

CarbonCure is seeking Specialists who possess both interpersonal and technical skills, however, the scope of this role is primarily customer service-based and applicants with demonstrated technical sales and customer service backgrounds will be prioritized. Training opportunities on technical standards will be provided. Overall, we are looking for someone that will be fully invested in customer success as a professional mandate.

What you'll need to succeed 

·        3-5 years’ experience in a customer-facing, technical role

·        Demonstrated excellence in customer support, service and relationship development, including personal and professional references

·        Demonstrated technical aptitude that allows one to professionally understand, develop and present technical solutions to technical end users

·        Background in the construction, admixtures, civil engineering, cement and concrete industry considered a strong asset

·        An undergraduate degree or diploma in civil engineering or civil engineering technology considered an asset

·        Valid driver’s license and clear driving record

·        Experience with various software; including zoom, slack, project management platforms

·        Experience using a customer relationship management tool (ex: Salesforce) would be considered a strong asset

·        Valid passport and legal ability to travel internationally within Canada and the US

What you'll be doing

·        Build strong relationships with customer quality control and tech services teams to gain confidence in the technology and build trust with their teams

·        confidence in the technology and build trust in their teams

·         Standardized field testing for concrete on various ready-mix concrete plant sites

·         Provide top-notch support to Quality Control and Technical Services staff and advise on product integration into customers’ existing operations

·        Data collection and entry into our internal systems for analysis

·        Concrete specific data analysis, visualization and management

·        Identify oppurtunities for increased use of technology in customer's daily production volume

·        Communicate effectively the testing requirements for implementation

·        Travel up to 50%