Customer Service Associate, National Call Center - Dallas, TX

Our client, a luxury brand, is seeking a Call Center Agent to join the team full time in Dallas, TX. This is a 5 day day, onsite position. As the first point of contact, you'll manage a high-volume call queue, answer customer inquiries, process service requests, and deliver a personalized, high-quality customer experience.

Job Duties Include:

• Answer incoming telephone calls regarding after-sales servicing of watches
• Call customers and jewelers regarding the status of watches for after-sales servicing
• Manage watches properly when receiving or returning
• Greet customers and visitors properly as they arrive
• Perform admin tasks as needed including scanning, filing, etc.
• Escalate warranty issues as they arise
• Enter data into ERP system
• Review estimates with customers
• Assist with invoicing
• Prepare inspecting and packing of watches after invoicing
• Take pictures of incoming watches
• Maintain switchboard related documents
• Ad hoc duties as needed and assigned

Job Qualifications Include:

• High school diploma
• 1+ years of related experience
• Strong computer skills and attention to detail
• Excellent customer service and communication skills
• Ability to type
• Ability to follow-directions and Standard Operating Procedures

Salary: $52,000 annually

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.com

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.