ICT Manager

• Full Time, 2 years Fixed Term
• Hybrid - 4 days onsite, 1 day WFH
• Excellent salary on offer - salary packaging option
• Located in the CBD fringe, surrounded by amazing coffee shops and awesome food!
• Lead the day-to-day ICT service delivery across the organisation

Are you a passionate ICT professional ready to make a meaningful impact? Our client is seeking an experienced ICT Manager to oversee our technology operations, ensuring reliable, secure, and user-focused digital services that support our mission. This is a unique opportunity to lead a dynamic team!

Your day to day accountabilities:

• Develop and maintain service reporting, including SLA/OLA/KPI dashboards, trend analysis and continuous improvement actions
• Lead Major Incident Management, including coordination, communications and post-incident reviews
• Ensure accuracy of ICT assets and licence records to support audit, lifecycle management and DR readiness
• Drive effective problem and change management practices to improve stability and reduce service disruption
• Lead quality assurance across ticketing, change records, configuration items, asset lifecycle and privileged access controls
• Oversee ISO 9001 certification and ensure ongoing compliance with internal and external quality standards
• Plan, coordinate and manage internal and external audits (e.g. VPDSS, NIST, Essential Eight, penetration testing), including remediation tracking
• Ensure vendor-managed systems meet required security, audit and compliance obligations
• Translate ICT strategy into actionable operational and project plans with clear outcomes and success measures
• Ensure all digital change incorporates security, privacy, QA and service management controls
• Lead major change readiness and hyper care activities in collaboration with delivery partners
• Establish analytics-driven feedback loops to support continuous improvement
• Act as ICT escalation point for business stakeholders and maintain strong demand management through IT business partnering
• Provide clear reporting, covering risk, performance, compliance and service outcomes
• Develop and deliver annual and quarterly ICT operational plans aligned to organisational priorities, budgets and service needs
• Lead infrastructure refresh and capacity planning roadmaps across core platforms (servers, storage, network, endpoints and cloud)
• Monitor service performance, capacity, cyber resilience and financial metrics to drive stability, optimisation and customer experience outcomes

What you will bring:

• Strong people and leadership skills
• Strong knowledge of ICT service delivery operating models in complex, multi-site or healthcare environments
• Deep expertise in ITIL service management practices, including Incident, Request, Problem and Change, Major Incident
• Solid knowledge of cyber security frameworks (e.g. Essential Eight, VPDSS, ISO 27001, NIST CSF) and operational application
• Experience with cyber incident response, escalation, evidence handling and post-incident review processes
• Proven ability to align ICT strategy with business objectives and present roadmaps to executive and board-level stakeholders
• Experience driving IT transformation from reactive, ticket-based support to proactive, value-driven and product-oriented service delivery models
• Strong capability in ICT governance, risk and compliance, including audit readiness, SLA/XLAs, CMDB integrity and lifecycle management
• Demonstrated experience managing IT budgets, vendor relationships, demand management and delivering clear communication across technical, clinical and business stakeholders

If you thrive on leading innovative ICT strategies, driving continuous improvement, and making a difference, lets chat!

Take the next step in your career and apply now to become a vital part this organisation’s dedicated IT team!

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: Gshaheen@paxus.com.au and quote the above job reference number.