Customer Success Executive - Agri

Job Title: Customer Success & On-Boarding Executive

Location: Roscrea, Co. Tipperary. (Hybrid)

Reports to: Customer Success Manager

Type: Full-time, Permanent

Salary: Based on experience of the successful candidate and includes commission. This appointment provides genuine career opportunities as the business grows.

Company Description

Herdwatch is the top and fastest-growing Livestock Management Software Platform, trusted by over 20,000 farmers and ranchers across Ireland, the UK, the US, and over 50 additional countries. The platform simplifies livestock management, empowering farmers to save time, improve farm performance, and ensure compliance. Herdwatch is proud to deliver innovative solutions tailored to agricultural needs, driving efficiency and productivity for its users. For more information, please visit www.herdwatch.com.

About the role

As part of our growth and international expansion, we are seeking a Customer Success & On-Boarding Executive to deliver best-in-class onboarding and support to our members. At Herdwatch, member success and happiness are central to everything we do.

This role is based at our IE office in Roscrea, Co. Tipperary. with hybrid working (Tuesdy and Wednesday in office). You will help farmers across Ireland, the UK and other regions maximize the value of Herdwatch, ensuring they save time, reduce paperwork, and unlock the full potential of our platform. You’ll receive full training, mentoring and ongoing product support to ensure you can succeed in this role.

Key Responsibilities

• Proactively guide new members through the onboarding process, delivering high levels of engagement and ensuring a smooth transition to Herdwatch.
• Provide both outbound and inbound assistance during the critical early phase, ensuring members quickly see value and achieve success.
• Deliver customer training sessions (online and occasionally in person), helping farmers adopt new features and modules.
• Ensure each member interaction drives app usage and satisfaction, contributing to retention, renewals and upsell opportunities.
• Work towards monthly, quarterly and annual KPIs across customer satisfaction, onboarding milestones and member engagement.
• Collaborate with team members to foster a culture where the member experience is at the heart of everything we do.
• Provide structured feedback to the Product and Growth teams, championing member feature requests, highlighting pain points, and sharing insights.
• Assist with the preparation and delivery of Herdwatch presence at agri shows and events in the UK, helping to educate current and future members.
• Contribute to customer-facing resources, such as knowledge base articles, onboarding guides and webinar content.

The Person

We are looking for someone who is:

• Experienced in a customer-facing support, training or success role.
• A strong communicator with excellent interpersonal skills, able to explain technical tools in a clear, simple way.
• Highly organised, with strong time management skills and the ability to work both independently and as part of a team.
• Proactive and solutions-driven, with a strong attention to detail and a genuine focus on delivering exceptional customer experiences.
• Comfortable with technology, including CRM systems, online meeting tools (e and digital support platforms.
• From a farming or agri-related background (advantageous but not essential).
• Open-minded, eager to learn and adaptable to change in a fast-growing business.

Why Join Us?

• Be part of a growing, award-winning agri-tech company making a real difference for farmers.
• Enjoy hybrid working options and a supportive team culture.
• Career growth opportunities as Herdwatch continues to expand internationally.
• Competitive salary with commission