Deductions Analyst(Hybrid)

Schedule

• Monday – Friday
• 8:00 AM – 4:30 PM
• Hybrid Schedule:
  • Remote: Monday & Friday
  • Onsite: Tuesday, Wednesday, Thursday

Experience Level

Senior Level (3–5 Years of Experience)

Important Submission Note

Please confirm in the candidate notes section whether the candidate has experience with:

• Rebates / Ship & Debit / SPA (Special Pricing Agreements) / Deviated Pricing
• Incentives / Program Allowances / Marketing Allowances

Position Overview

Seeking an experienced Deductions Analyst with strong SAP Accounts Receivable experience and a background supporting rebates, deviated pricing, incentives, collections, and customer dispute resolution. The ideal candidate will be comfortable managing customer deductions, maintaining SAP payback activity, and communicating directly with customers regarding account discrepancies and open disputes.

This role requires strong analytical abilities, customer communication skills, and intermediate Excel proficiency.

Key Responsibilities

• Support deduction resolution and Accounts Receivable activities within SAP
• Manage Ship & Debit, rebate, SPA, and deviated pricing processes
• Support incentive programs, including marketing and program allowances
• Handle collections activities and customer account follow-up
• Communicate directly with customers regarding deductions, disputes, and account inquiries
• Maintain SAP payback activity and ensure accurate tracking of unresolved disputes
• Take ownership of end-to-end follow-up and resolution for customer deductions and disputes
• Work with electronic customer transaction methods, including EDI 844/849 transactions
• Analyze deduction and account data using Excel reporting tools
• Collaborate with internal teams to resolve discrepancies and ensure timely issue resolution

Required Qualifications

• 3–5 years of related experience in deductions, Accounts Receivable, or collections
• Strong SAP Accounts Receivable experience required
• Experience with:
  • Ship & Debit
  • Rebates / Deviated Pricing / SPA
  • Incentives / Program or Marketing Allowances
  • Collections
• Strong written and verbal communication skills
• Comfortable engaging with customers over the phone
• Intermediate Excel skills, including:
  • Formulas
  • Pivot Tables
  • Data Analysis
• Familiarity with EDI transaction methods, including EDI 844/849
• Ability to independently manage unresolved disputes through resolution

Education

• Degree preferred, but not required
• Relevant work experience will be considered in lieu of degree