Customer Contact Officer
Public Sector People ·www.search-4.com.au
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Public Sector People is recruiting for multiple Customer Contact Officers on behalf of a Local Government organisation. These casual opportunities are commencing in November 2026, offering the chance to work within a busy, community-focused customer service environment.
This is an excellent opportunity for experienced customer service professionals who enjoy helping people, resolving enquiries and delivering positive customer experiences. You'll be the first point of contact for residents, businesses and visitors, assisting with a broad range of Council services.
Benefits of the Role
As a Customer Contact Officer you'll provide accurate, timely and professional customer service across multiple channels. Working within a collaborative team, you'll assist customers with enquiries, applications, service requests and transactions while ensuring a high standard of service delivery.
Key Responsibilities
We're seeking customer service professionals who are confident communicating with a diverse range of customers, comfortable working in a fast-paced environment and capable of managing competing priorities.
Successful applicants must be available to commence on 17 November 2026 and attend the full three-week training program.
To be successful, you'll demonstrate:
Working Hours & Availability
These are casual positions offering regular rostered shifts with hours varying according to operational requirements.
Applicants must be comfortable with variable working hours, available during school holiday periods and flexible to work across different customer contact locations.
Please submit your updated CV in Word format.
Shortlisted applicants will be contacted regarding the recruitment and assessment process, scheduled between late October and early November 2026.
This is an excellent opportunity for experienced customer service professionals who enjoy helping people, resolving enquiries and delivering positive customer experiences. You'll be the first point of contact for residents, businesses and visitors, assisting with a broad range of Council services.
Benefits of the Role
- $38.05 per hour + Super
- Casual opportunities with ongoing work available
- Sunshine Coast locations, including Nambour, Maroochydore and Caloundra
- Commencement date of 17 November 2026
- Shifts generally between 4 and 8 hours, Monday to Friday
- Opportunity to work up to 38 hours per week during peak periods
As a Customer Contact Officer you'll provide accurate, timely and professional customer service across multiple channels. Working within a collaborative team, you'll assist customers with enquiries, applications, service requests and transactions while ensuring a high standard of service delivery.
Key Responsibilities
- Provide customer service via phone, email, and face-to-face enquiries
- Manage service requests, complaints, and general enquiries
- Process applications, payments, and administrative transactions
- Maintain accurate records and customer information
- Provide administrative support to the wider team as required
- Work collaboratively to meet service delivery targets
We're seeking customer service professionals who are confident communicating with a diverse range of customers, comfortable working in a fast-paced environment and capable of managing competing priorities.
Successful applicants must be available to commence on 17 November 2026 and attend the full three-week training program.
To be successful, you'll demonstrate:
- Previous experience in customer service, contact centres or high-volume customer-facing environments
- Strong verbal and written communication skills, with the ability to manage challenging conversations professionally
- Excellent computer literacy and the ability to learn new systems quickly
- Strong attention to detail, time management and problem-solving skills
- Confidence handling customer enquiries independently while following established policies and procedures
- A positive, team-focused attitude and commitment to delivering quality customer service
- Current C Class driver's licence and flexibility to work across multiple Sunshine Coast locations
- Completion of Year 12 or equivalent
Working Hours & Availability
These are casual positions offering regular rostered shifts with hours varying according to operational requirements.
Applicants must be comfortable with variable working hours, available during school holiday periods and flexible to work across different customer contact locations.
Please submit your updated CV in Word format.
Shortlisted applicants will be contacted regarding the recruitment and assessment process, scheduled between late October and early November 2026.
Frequently asked questions
Who is hiring for the Customer Contact Officer role?
Public Sector People is hiring for the Customer Contact Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Contact Officer job located?
The Customer Contact Officer role with Public Sector People is based in QLD - Sunshine Coast, QLD, AU.
What does the Customer Contact Officer role pay?
Public Sector People lists the Customer Contact Officer role at AUD 37–38 per hour.
Is the Customer Contact Officer role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Customer Contact Officer role?
The Customer Contact Officer position is aimed at mid-level candidates.
How do I apply for the Customer Contact Officer role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.