Dispatcher - (Service Support)
Nesco Resource ·nescoresource.com
Apply direct
Interviews video
hybrid 3 onsite 2 remote
Monday- Friday varies- flexible depending on project 7am-10pm must be avaiable when needed
Job Title: Dispatcher
Position Summary
The Dispatcher is responsible for coordinating field operations by scheduling and assigning work to technicians, monitoring job progress, responding to customer requests, and ensuring efficient service delivery. This role serves as the central communication point between customers, field personnel, and internal support teams to ensure work is completed safely, accurately, and on time.
Key Responsibilities
Schedule and dispatch technicians to service calls, installations, or work orders.
Monitor daily workloads and adjust schedules as priorities change.
Coordinate with field personnel, project managers, and support teams to ensure efficient resource utilization.
Communicate with customers regarding appointment status, delays, and service updates.
Track job progress and ensure timely completion of assigned work.
Escalate urgent issues and coordinate resolutions when service disruptions occur.
Maintain accurate records, dispatch logs, and work order documentation.
Review and update service management systems and dispatch tools.
Assist with quality assurance activities, reporting, and operational data tracking.
Provide clear shift handoffs and maintain effective communication across the dispatch team.
Required Qualifications
High school diploma or equivalent; associate degree preferred.
Experience in dispatching, scheduling, customer service, or operations coordination.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, particularly Excel.
Experience using work order management, scheduling, or dispatch systems.
Ability to analyze situations, solve problems, and make decisions in a fast-paced environment.
Strong attention to detail and ability to prioritize competing demands.
Preferred Skills
Knowledge of field service operations.
Experience coordinating multiple technicians across geographic regions.
Data analysis and reporting capabilities.
Customer service and conflict resolution skills.
Ability to work independently and collaboratively within a team.
Working Conditions
Fast-paced environment with frequent schedule changes.
Regular interaction with customers, technicians, and management.
May require shift work, after-hours support, or weekend coverage depending on business needs.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
hybrid 3 onsite 2 remote
Monday- Friday varies- flexible depending on project 7am-10pm must be avaiable when needed
Job Title: Dispatcher
Position Summary
The Dispatcher is responsible for coordinating field operations by scheduling and assigning work to technicians, monitoring job progress, responding to customer requests, and ensuring efficient service delivery. This role serves as the central communication point between customers, field personnel, and internal support teams to ensure work is completed safely, accurately, and on time.
Key Responsibilities
Schedule and dispatch technicians to service calls, installations, or work orders.
Monitor daily workloads and adjust schedules as priorities change.
Coordinate with field personnel, project managers, and support teams to ensure efficient resource utilization.
Communicate with customers regarding appointment status, delays, and service updates.
Track job progress and ensure timely completion of assigned work.
Escalate urgent issues and coordinate resolutions when service disruptions occur.
Maintain accurate records, dispatch logs, and work order documentation.
Review and update service management systems and dispatch tools.
Assist with quality assurance activities, reporting, and operational data tracking.
Provide clear shift handoffs and maintain effective communication across the dispatch team.
Required Qualifications
High school diploma or equivalent; associate degree preferred.
Experience in dispatching, scheduling, customer service, or operations coordination.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, particularly Excel.
Experience using work order management, scheduling, or dispatch systems.
Ability to analyze situations, solve problems, and make decisions in a fast-paced environment.
Strong attention to detail and ability to prioritize competing demands.
Preferred Skills
Knowledge of field service operations.
Experience coordinating multiple technicians across geographic regions.
Data analysis and reporting capabilities.
Customer service and conflict resolution skills.
Ability to work independently and collaboratively within a team.
Working Conditions
Fast-paced environment with frequent schedule changes.
Regular interaction with customers, technicians, and management.
May require shift work, after-hours support, or weekend coverage depending on business needs.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Dispatcher - (Service Support) role?
Nesco Resource is hiring for the Dispatcher - (Service Support) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Dispatcher - (Service Support) job located?
The Dispatcher - (Service Support) role with Nesco Resource is based in Raleigh, NC, US. The role is remote-friendly.
Is the Dispatcher - (Service Support) role remote?
Yes — the Dispatcher - (Service Support) position at Nesco Resource is remote. Candidates based in US are preferred.
What does the Dispatcher - (Service Support) role pay?
Nesco Resource lists the Dispatcher - (Service Support) role at USD 22–24 per hour.
Is the Dispatcher - (Service Support) role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Dispatcher - (Service Support) role?
The Dispatcher - (Service Support) position is aimed at mid-level candidates.
How do I apply for the Dispatcher - (Service Support) role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.