Business Support Officer

Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.

About the Role

• Deliver exceptional customer service across multiple communication channels
• Respond to and resolve enquiries or refer matters to the appropriate team
• Manage participant and stakeholder interactions professionally and efficiently
• Undertake administrative and operational support activities
• Monitor and manage shared inboxes and customer requests
• Conduct outbound calls and follow-up activities
• Assist with research, reporting, and project support tasks
• Work collaboratively within a team environment to achieve service outcomes
• Contribute to process improvements and continuous service delivery enhancements

Key Criteria To be successful in this role, you will demonstrate:

• Previous experience in customer service, service delivery, administration, or a similar customer-facing role
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to build positive relationships
• Empathy and professionalism when handling sensitive or challenging situations
• Sound problem-solving and decision-making abilities
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and commitment to accuracy
• Ability to adapt to changing priorities and work effectively in a dynamic environment
• A collaborative approach and willingness to contribute to a positive team culture

What's Required

• Ability to attend the office full-time for the initial 12-week training and onboarding period
• Capacity to work onsite in the nominated location
• Australian Citizenship
• Ability to obtain and maintain any required clearances or checks

Available Locations:

• Bega
• Coffs Harbour
• Katoomba
• Windsor
• Parramatta
• Penrith
• Tamworth
• Tweed Heads
• Wollongong

If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client, we encourage you to apply today.