Customer Service Officer
Granite Internatioonal ·www.granitegroup.com.au
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Customer Service Officer
Melbourne | 6-month contract (good chance of extension) | Full-Onsite
We're partnered with a leading organization in the building products and security solutions industry that is seeking a Customer Service Officer to join their team. This role plays a key part in delivering an exceptional customer experience by managing customer enquiries, processing orders, and working closely with internal teams to ensure smooth and efficient service delivery.
This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on problem-solving, and takes pride in providing outstanding customer service.
What you'll be doing
If this sounds like the right fit, apply now or reach out for a confidential discussion.
Melbourne | 6-month contract (good chance of extension) | Full-Onsite
We're partnered with a leading organization in the building products and security solutions industry that is seeking a Customer Service Officer to join their team. This role plays a key part in delivering an exceptional customer experience by managing customer enquiries, processing orders, and working closely with internal teams to ensure smooth and efficient service delivery.
This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on problem-solving, and takes pride in providing outstanding customer service.
What you'll be doing
- Managing inbound and outbound customer enquiries via phone, email, and ticketing systems
- Processing customer orders, credits, cancellations, and order amendments accurately
- Providing customers with product, pricing, order, and service information
- Following up on open enquiries, backorders, and unresolved issues through to completion
- Investigating and resolving customer complaints in a timely and professional manner
- Coordinating with Sales, Warehouse, Manufacturing, Logistics, and Finance teams to ensure accurate order fulfilment
- Supporting customer collections and service-related activities where required
- Identifying opportunities to upsell or cross-sell relevant products and services
- Previous experience in customer service, order processing, customer support, or administrative roles
- Experience working with CRM, ERP, or ticketing systems
- Strong understanding of order management processes, including credits and returns
- Intermediate Microsoft Office skills, including Outlook, Teams, and Excel
- A proactive and solutions-focused approach to customer service
- Ability to work collaboratively across multiple teams
- Experience within manufacturing, distribution, warehousing, hardware, construction, or trade-related industries
- Exposure to systems such as AX2012, Omni Channel, 3CX, or similar platforms
- Experience handling high-volume customer enquiries and order processing
- Product knowledge within building products, hardware, or related industries
- Join a well-established and respected industry leader
- Be part of a collaborative and supportive team environment
- Opportunity to work closely with multiple business functions
- Diverse role with a mix of customer service, problem-solving, and stakeholder engagement
- Strong potential for career development and growth
If this sounds like the right fit, apply now or reach out for a confidential discussion.
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Granite Internatioonal is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Granite Internatioonal is based in Melbourne, VIC, AU.
What does the Customer Service Officer role pay?
Granite Internatioonal lists the Customer Service Officer role at AUD 60–65 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Granite Internatioonal.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Granite Internatioonal?
Apply directly on Granite Internatioonal's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.