Customer Success Manager

MLC GROUP IT ·www.mlc.shazamme.com

Location US
Salary USD 10,000,000 - 15,000,000 / year
Type Full time
Level Mid
Source Shazamme
Design Customer Success
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As a Customer Success Manager (CSM), you will act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.  A CSM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals.

What you will do

  • Drive adoption of  Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
  • Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
  • Work with customer to design their Customer Security Strategy aligned with  philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
  • Collaborate with the Sales Team for customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
  • Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
  • Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

Requirements

What we are looking for

  • 6+ years of customer-facing organizations (i.e. Customer Success Manager, Engagement Manager, Project Manager, PMO, Account Executive/Manager or Sales Engineer)
  • Ability to work in a fast-paced, results-oriented culture
  • Excellent interpersonal skills and manage relationships at all levels of the company
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Excellent written and verbal communication skills
  • Strong presentation skills
  • Extremely well-organized and analytical with an ability to work well under pressure
  • Strong Team player as well as a proactive individual contributor
  • Ability to grasp Basic / advanced technical concepts and strategy 

Frequently asked questions

Who is hiring for the Customer Success Manager role?
MLC GROUP IT is hiring for the Customer Success Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Success Manager job located?
The Customer Success Manager role with MLC GROUP IT is based in US.
What does the Customer Success Manager role pay?
MLC GROUP IT lists the Customer Success Manager role at USD 10,000,000–15,000,000 per year.
Is the Customer Success Manager role full-time or contract?
This is a full time position at MLC GROUP IT.
What experience level is the Customer Success Manager role?
The Customer Success Manager position is aimed at mid-level candidates.
How do I apply for the Customer Success Manager role at MLC GROUP IT?
Apply directly on MLC GROUP IT's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct