Administrator - Tullamore

Administrator - Tullamore - Full-time (5 days per week)

This is a varied position that will suit an organised, proactive individual who enjoys working in a fast-paced office environment. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office, delivering excellent customer service, and supporting the sales and operations teams.

Key Responsibilities

• Manage the reception area and act as the first point of contact for visitors, ensuring a professional and welcoming experience.
• Answer incoming telephone calls, emails, and customer enquiries promptly and professionally.
• Handle sales enquiries efficiently, accurately recording customer requirements and ensuring all enquiries are followed through to completion.
• Assist with quotation preparation and proactively follow up on outstanding quotations with customers.
• Process customer orders accurately and efficiently, maintaining a high level of attention to detail when entering information onto the company's in-house system.
• Liaise with customers regarding deliveries, logistics, and any order-related queries, resolving issues in a professional and timely manner.
• Prepare and issue daily dispatch invoices.
• Maintain accurate billing records and ensure customer accounts are kept up to date.
• Generate and issue invoices, credit notes, and other relevant documentation.
• Assist with the preparation and processing of payments in accordance with company procedures.
• Maintain accurate filing systems and ensure customer and company records are updated as required.
• Provide general administrative support to the wider team and assist with additional office duties as required.

The Ideal Candidate

• A minimum of 3 years' experience in an administrative, customer service, or office support role.
• Excellent communication skills, both written and verbal, with a professional and courteous telephone manner.
• Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively.
• Excellent attention to detail and a high level of accuracy when processing information.
• Strong proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• A proactive approach with the ability to work independently as well as part of a team.
• A confident and resilient communicator who is comfortable handling customer enquiries and resolving issues professionally over the phone.
• Previous experience working within a manufacturing or industrial office environment would be a distinct advantage.

For further information or to apply, please contact FRS Recruitment.