Management Assistant

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Industrial sector to recruit a Management Assistant. This opportunity is based in Malaysia.

Position Overview

The Management Assistant serves as a strategic and operational partner to the Chief Operating Officer, providing critical support across business development, performance management, and executive-level decision-making. This role is instrumental in translating high-level strategic objectives into measurable operational outcomes, enabling the organisation to sustain its growth and operational excellence.

Key Responsibilities

1. Tactical & Strategic Business Development

• Provide day-to-day tactical support to C-Level, handling urgent operational topics, analysis and inquiries
• Prepare presentations, reports and decision papers for C-Level
• Organise and prepare workshops, performance reviews and BoD meetings
• Effectively convey executive-level information to both internal and external stakeholders
• Collaborate with C-Level executives to develop strategic initiatives, concepts, and plans for operational growth
• Prepare decision proposals for company management, facilitating executive meeting discussions

1. Operations Performance Management and Improvement

• Drive the development, implementation, and continuous improvement of operations KPIs
• Validate operational assumptions, workload claims, and improvement proposals using data from ERP systems, capacity models, and performance reports
• Act as a driver for operational excellence initiatives, ensuring structured problem-solving and measurable impact
• Monitor progress against targets and escalate deviations, risks, or systemic issues to the COO in a timely manner
• Translate strategic process improvement concepts into measurable operational impact
• Perform data analysis and sensitivity studies to develop scenarios and proposals for management decisions

1. Project Management

• Participate in planning, executing, and closing various operational projects aligned with company objectives
• Work with cross-functional teams to establish project scope, goals, and deliverables
• Track project progress, address issues, and ensure milestones are met on schedule

1. COO Strategic Action Items

• Track and manage strategic action items arising from COO and Board-level meetings
• Coordinate the preparation, consolidation, and validation of information for executive reviews and strategic decisions
• Support COO-driven initiatives related to capacity expansion, footprint decisions, operational resilience
• Ensure consistent follow-up on critical topics with department heads and stakeholders
• Handle confidential and sensitive information with professionalism and discretion
• Act as a trusted point of contact for COO-related matters, ensuring structure, prioritisation, and execution discipline

Key Requirements

Qualifications & Experience

• Bachelor's or Master's degree in Business Administration, Engineering, Business Management, Economics, or related fields
• Minimum 5 years of working experience in operations, business operations, or process-oriented roles within a scaling organisation, preferably within the aerospace MRO industry
• Demonstrated experience supporting, collaborating and communicating closely with senior leadership or executive teams

Technical / Functional Expertise

• Ability to validate operational assumptions and improvement proposals using data from ERP systems, capacity models, and performance reports
• Good knowledge in Lean principles and continuous improvement
• Proficiency in data analysis and sensitivity studies to develop management-level scenarios and proposals

Soft Skills & Leadership Competencies

• Analytical Thinking & Problem-Solving Skill: Ability to analyse complex information and identify inefficiencies or opportunities for improvement
• Problem-Solving Skills: A natural inclination to find solutions to issues in processes, workflows, and resource management
• Critical Thinking: Capacity to evaluate and challenge assumptions, making data-driven decisions to improve operations
• Strong Communication & Collaboration: Clear communication is essential for explaining processes, collaborating with stakeholders, and guiding teams through changes; comfortable working across different teams, including technical, operational, and executive roles, to implement improvements
• Project Management: Skilled in managing multiple tasks, meeting deadlines, and ensuring that projects are completed within scope and budget
• High level of self-motivation and ownership