2026-0103 Functional Support for Oracle E-Business Suite (NS) BELGIUM - 27 Jul

Deadline Date: Monday 27 July 2026
 
Requirement: Functional Support for Oracle E-Business Suite Financials
 
Location: Braine l'Alleud, Belgium
 
Cost Not to Exceed: 2026 BASE: Subcontractor NTE 4,477 EUR/sprint 
 
Period of Performance: 2026 BASE: As soon as possible but not later than 1 September 2026 - 31 December.
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Introduction
 
NCIA (hereafter referred to as the "Purchaser") is seeking Functional Support for Oracle E-Business Suite Financials Applications to support the FINS Service in the NBAC Business Area. These services will focus on delivering new reporting capabilities for existing applications for ongoing projects.
The Contractor is expected to demonstrate flexibility to support project priorities in a dynamic operational environment and shall be asked to deliver services at NATO classified levels limited to NCIA Braine l'Alleud.
 
Objectives
 
The FinS Application Service is an integrated service within the NATO Business Applications Centre (NBAC) which provides support for Oracle E-Business Suite based software for different business processes such as finance, acquisition, and travel process across NATO (ACO, ACT, IMS).
This Statement of Work aims to implement a service to support the FinS Application Service, focusing on maintaining existing applications while providing support for continuous improvement initiatives.
 
Scope of Work
 
Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported:

• Being responsible for the assigned business applications and services.
• Log and track support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
• Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advice to customers and users on changes and improvements based on best business practices.
• Contributing to the gathering, analysis, setup, design, and documentation of new requirements and change requests.
• Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications, or other deliverables.
• Providing time estimates for the development and implementation of new requirements.
• Ensuring full lifecycle tests of requests for change before they are presented to the user for user acceptance testing
• Active contribution to relevant projects or service operations across Service Lines where integration is required.
• Participating in job-related conferences and trainings in order to keep knowledge and expertise up-to-date.
• Escalate complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction.
• Providing briefings and presentations.
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
• Share knowledge and best practices with team members to improve overall service quality.
• Provide users with guidance and training on best practices for using Oracle EBS Applications. Promote self-service tools and resources to empower users and reduce support requests.
• Communicate effectively with users to understand their issues and provide clear instructions. Collaborate with IT teams to resolve issues and improve service delivery.

Requirements
Security

• A security clearance at the NATO SECRET level is required prior to the start of the engagement.

Qualifications
The consultancy support for this work requires an experienced Support Engineer (L3 Support) with the following qualifications

• A minimum of 10 years of recent practical experience as a functional resource within Oracle E-Business Suite Financials 12.2.X, demonstrating a 24-month sustained period of performance on the previous 2 most recent assignments.
• A minimum of 10 years of experience with Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and Sub-Ledger Accounting; Fixed Assets business flows and setups plus their implications at the General Ledger level; budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting, and experience with Public Sector accounting processes.

These services are critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance.
The proposed person to deliver these services shall be a motivated engineer with:

• Strong problem-solving skills
• Full proficiency in English
• A passion for customer service.